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How servicenow helps developers and administrators


What is Servicenow?

ServiceNow is a technology system that explains IT service management.It lets you simplify IT Company Management (ITBM). This cloud-based platform is built on the basis of the ITIL guidelines. ServiceNow emphasizes operation alignment towards projects, operations and procedures. It uses an algorithm to utilize the data and business processes to help the business world grow quicker and more flexible.It provides flexibility, capacity and efficiency to achieve the objectives of incident and problem management. In addition, users are free to choose their most comfortable support application. It presents the professional with all the details required to find and resolve problems thereby eliminating reliance on word documents and communications.However to be an expert in servicenow, servicenow training is very vital in order gain expertise in this field..

Who gets benefited with servicenow training?

Servicenow training benefits the following lists of professionals namely employees, IT support team, implementers, developers and administrators.

In this blog post we are going to concentrate on how servicenow training benefits the developers and administrators to a great extent.

How servicenow help developers and administrators?

It is crucial for any admin, developer, and architect to have a decent understanding of the key fundamentals within the platform, so that a specialisation is typically picked up after building up some core competencies within ServiceNow, and a reasonable understanding of how it functions in general. However, when you’re looking for a career, a specialisation may be the thing that sets you apart from other candidates and opens doors to you that would otherwise be locked.

ServiceNow administrators, developers and architects are in exceptional demand, largely due to the fact that ServiceNow is the quick working platform on the market, with almost triple the share of its competitors. This, and the insane pace at which ServiceNow has gained this market share, has resulted in a high demand for ServiceNow technical experts.If you’re looking to start your career with ServiceNow/ITSM, ITBM or ITOM, or you’re already an ITSM veteran looking for a change, we hope this article is useful to help you develop your career!

Service Developer:

The Generalist ServiceNow Developer training is like a very efficient administrator in several respects. Although ServiceNow’s no-code and low-code configuration capabilities are extremely powerful, you will also need scripts to achieve your goals. This is where the ServiceNow Developer’s skills expand on the ServiceNow Administrator’s skills by digging deeper into scripts and APIs. The scripts to learn are client scripts, transform map scripts, system events and script actions.The APIs to learn are GlideSystem, GlideAggregate, Glideform and glideelement , etc.

The ServiceNow developers are responsible for the ServiceNow platform of an enterprise that helps IT service management to simplify business operations. The task requires designing, configuring, creating, troubleshooting and integrating the platform-enhancing framework and customized applications. The ServiceNow developer must also maintain the platform to ensure consistency and, where appropriate, incorporate architectural changes.

A successful servicenow developer is able to perform the following set of activities.

  1. Identify shortcomings and overcome them 
  2. Collaborate with other administrators to create ideas and changes; 
  3. Using language and third party controls such as.NET, C# and AJAX. 
  4. Manage configuration of tools to ensure consistent output 
  5. Customize software that allow the use of new applications and customizations 
  6. Avoid disruption by incorporating new changes with the least disruption to operations 
  7. Provide expertise on all technical problems related to growth.
  8. Understand the larger view by using large-scale thinking while working on projects

Some ServiceNow Developers specialise in unique specialised skill sets such as the following:

Service Portal developer:

Service Portal developers specialise in using ServiceNow’s Service Portal technology to create self-service websites, intranet pages and other user interfaces in the web browser. Unlike most other ServiceNow developers, successful Service Portal developers would have some understanding of front-end web design and creation.

Servicenow Integration developer:

ServiceNow Integration Developers expertise in the migration and sharing of data between different applications and the ServiceNow case. Integration Developers also have a broad understanding of various server concepts and communication protocols and use the expertise to get systems to communicate.

Servicenow Custom Application developer:

ServiceNow Custom Application Developers are developing new Scoped Applications to fulfil business needs. This can also include a range of other skill sets, such as Service Portal, UI, Integrations, and General ServiceNow developer skills. Custom Application Developers will typically end up using the same skills in a particular way, however, to achieve their goal of adding new features to ServiceNow.

Service Administrator:

Most of the ServiceNow careers begin as an Administrator. There is a fair amount of variation between the capabilities of ServiceNow Developers and ServiceNow Administrators. That’s why, if you’re not sure, launch your journey here. To be an efficient ServiceNow Administrator, you ought to learn the following skills are data management, UI policies, business rules, client scripts, sending email notifications, importing data via import sets, etc.

The responsibilities of servicenow administrator includes the following.

  • The ideal candidate would provide day-to-day support and maintenance, collaborate with the functional team to create solutions in ServiceNow PPM, and organise support and growth activities within the admin team.
  • They will be responsible for designing training programmes for end-users and customising the platform to meet changing organisational needs. 
  • This position will be responsible for the overall support, administration and maintenance of the ServiceNow platform and related applications.
  • They will work closely with the ServiceNow functional team to construct the necessary items and activities, using workflows to handle processes from the customer to the performance teams. 
  • This person will design, customise, and upgrade core and custom applications and work directly with end-users to address support issues. 
  • Responsibilities also include managing the health, use and compliance of ServiceNow, as well as improving system integration and process automation. 
  • Business rules, UI regulations, UI behaviour, client scripts, and ACLs will have to be generated and configured. 
  • The candidate will have to build and customise alerts, UI pages, UI macros, like scripts, formatters, etc. 
  • The candidate will direct the creation of ServiceNow modules to help leaders assess project performance by collecting cost, schedule, quality and effectiveness related data. 


Irrespective of your chosen path, ideally this guide gives you a first step towards your ServiceNow learning target. There are many tools and opportunities to develop the awareness and understanding of the servicenow platform. To be more specific this platform makes the work of developers and administrators very simple and easy. It ultimately reflects the good progress of the business growth.

Author Bio:

Preethi Datrik - Technical graduate in computer science engineering, Digital Marketing professional

Preethi Datrik, Technical graduate in computer science engineering, Digital Marketing professional at HKR Trainings. Aspires to learn new things to grow professionally. My articles focus on the latest programming courses and E-Commerce trends. You can follow me on Linkedin.



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