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Work-life balance of UK IT professionals lags behind US workers but equals Australians

Despite ‘always-on’ culture taking its toll, UK IT professionals are best placed for managing stress, finds survey

London, England – February 7, 2018 – PagerDuty, the global leader in Digital Operations Management, today announced a new study that reveals the work-life balance of UK IT professionals is lagging behind that of their US counterparts but matches Australia data, according to a new report from the company.

The survey of over 800 IT professionals across the UK, the US and Australia, found that twice as many US respondents (36 per cent) said their work-life balance was excellent versus just 15 per cent of IT professionals in the UK and 16 per cent Australia.

The findings contradict the general perception by many in the UK that Australians enjoy a better work-life balance than workers in Britain, and that American employees suffer even more because of fewer days off.

UK IT pros say they are more capable of managing stress than their counterparts in the US and Australia, however. More than half (52 per cent) of IT pros in the UK indicated that a fair or poor work-life balance affected their ability to manage stress versus 68 per cent of survey respondents in the US and 64 per cent of respondents in Australia.

The impact of today’s ‘always-on’ culture is far-reaching, the survey shows. Nearly all (94 per cent) of those questioned across the three countries said that being responsible for the management of digital services impacted their family lives.

The same number (94.5 per cent) said that personal life and sleep-interruptions when on call impacted their work productivity. One in four (25 per cent) went as far as saying that a poor work-life balance made them more likely to search for new job opportunities.

“Just like poor visibility into application and infrastructure impacts IT’s ability to improve performance, so does a lack of visibility into team workloads impact your ability to retain an effective response team,” said Nancy Gohring, senior analyst at 451 Research. “New approaches to gaining insight about the experience of IT teams should help leaders better manage incident response and ultimately reduce staff burnout.”

Commenting on the findings, Steve Barrett, country manager for the UK and Ireland and head of EMEA, PagerDuty says, “This always-on, always-available world has become the norm for IT professionals around the globe. But it’s taking a toll on the employees who have to drop everything to address problems. Without a healthy work-life balance, organisations will have employees who are either unable to perform to the best of their ability or choose to walk away. It’s time for companies to take more responsibility over the welfare of their technical and operational teams to help workers avoid burn-out.”

Additional survey findings from across the three regions include:

  • More than half (51 per cent) of IT professionals surveyed experience sleep and / or other personal life interruptions due to a digital service disruption or an outage more than 10 times a week.
  • 72 per cent of IT professionals say their managers have little or no visibility in knowing when they are experiencing a difficult on-call period.
  • Over half (54.8 per cent) of respondents who reported that their managers have slight to no visibility, also said their practices and tools are only somewhat reliable for ensuring their teams are engaged in their work and thriving in their roles.

The report findings can be found in full here

Survey Methodology
The State of IT Work-Life Balance research was conducted in December 2017 through three separate, regional surveys of IT practitioners in the US, Australia and the UK. The purpose was to uncover the state of work-life balance for IT professionals and how managers and business leaders can ensure the well-being of their digital operations workforce and the services they build and maintain.

Survey Demographics
A total of 814 general population respondents from online research panels in the US, Australia and the UK completed the survey. Respondents work across a variety of industries and roles within their IT organization. They were asked to answer 14 questions about their roles, organizations and the challenges they face when addressing digital service disruptions––such as interruptions to sleep, family and personal life––and how the responsibility for always-on digital services affects their work-life balance. Three of the questions allowed respondents to mark more than one answer that applied.

About PagerDuty
PagerDuty is the leading digital operations management platform for businesses. Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. More than 10,000 small, mid-size and enterprise global customers such as Lululemon, IBM and Panasonic use and trust PagerDuty to maximize their time and increase their business response and efficiency. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. Headquartered in San Francisco, with regional offices in Toronto, Sydney and London, the company was recently listed in the 2016 Deloitte Technology Fast 500, Inc. 500 and Forbes 2017 Cloud 100 lists. Try PagerDuty for free at Follow our blog and connect with us on TwitterLinkedInYouTube and Facebook.

Media Contacts:
Jillian Alexander
Speakeasy Strategies
Tel: +44 7949 602 484

Michael Basilio, PagerDuty

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