Top global airline launches U.S. site in just 16 weeks using SDL Web Digital Experience Accelerator
As one of the top ten airlines in the world, with routes to 143 destinations in 29 countries and regions including Europe, Asia, Africa and the U.S., China Airlines was struggling to maintain a consistent web presence across such a widespread customer base. With SDL Web, the airline established a new, centralized global web content management (WCM) system to drive global online business, unify web content management across many languages and provide personalized information across multiple devices and platforms.
With the SDL Web Digital Experience Accelerator, “It took just 16 weeks to launch the China Airlines U.S. website,” said Jenny Tsao, VP, Passenger Marketing, China Airlines. “Following the launch, the amount of traffic doubled, with conversion rates increasing by 90 percent.”
Just four months after a successful U.S. launch, Sapient and SDL completed the full online launch of another 11 sites (12 in total), including dynamic web and mobile pages.
“We were looking for a solid and feature-rich content management platform with the ability to support efficient operations for the entire international marketing network,” said Tsao. “SDL and Sapient delivered a wealth of aviation industry experience, the ability to support the rapid publishing of content across multiple language sites and a user-friendly interface to work with.”
Key features of China Airlines’ new SDL implementation include:
- Unified management of multi-language websites: Unified branding and support for simultaneous content publishing across multiple language sites including Indonesian, Vietnamese and Thai.
- Consistency and flexibility: Modular content management and component-based publishing for improved content and brand consistency across channels, while also enabling flexibility for local marketers.
- Empowered business users: Streamlined localization and website management processes to help business users create, publish and update content independent of IT.
- Mastering all channels and devices: A website design that takes user habits into account, matching their preferences with a consistent China Airlines aesthetic across channels. In addition, the homepage connects to Facebook, Weibo, WeChat, YouTube and Instagram to enable simultaneous publishing across all channels to satisfy travelers’ information needs.
“In today’s global, digital business environment, it is critical that brands can easily maintain a consistent presence in all relevant markets,” said Adolfo Hernandez, CEO, SDL. “SDL’s unique BluePrinting® capabilities can guarantee just that, by ensuring long term content quality and consistency across languages, brands, devices and channels. We are excited to continue working with China Airlines to create the best cross-channel experiences for their customers.”
About China Airlines
China Airlines is Taiwan’s flagship airline, as well as being one of the leading global air cargo brands. Established in 1959, China Airlines was the first Taiwanese airline to join the Fédération Aéronautique Internationale, and is one of the top ten airlines in the world with routes to 136 destinations in 28 countries and regions, including Europe, Asia, Africa and the U.S.
SDL (LSE: SDL) is the leader in global content management and language solutions. With more than 20 years of experience, SDL helps companies build relevant digital experiences that deliver transformative business results on a global scale. Seventy-nine of the top 100 global brands trust SDL to simplify the complexity of managing content across multiple brands, websites, languages, and devices. Go global faster with SDL. Learn more at SDL.com and follow us on Twitter, LinkedIn and Facebook.