Viridian Housing is running a 1st Touch mobile working app to make their Housing Officers lives easier by reducing administration and cutting out the use of paper. The innovative app forms part of Viridian’s Digital First initiative led by its IT and Research & Innovation teams. Viridian’s Digital First strategy aims to radically improve services for both customers and colleagues by developing their digital offering.
The app, which is delivered via the 1st Touch platform enables Housing Officers to:
- Check household details and any vulnerabilities
- Check rent balances
- Check repairs history and report a repair
- Report Anti Social Behaviour
- Run through early tenancy questions
Viridian’s Research & Innovation team worked closely with the Housing Officers and 1st Touch to ensure the app was designed in a way that would not only bring efficiencies to the process but also demonstrate the power of mobile solutions to both colleagues and residents alike.
Commenting on the new app, Viridian’s Head of IT Dominic Rogers said, “Through our Digital First initiative we have a real opportunity to shape the way our staff and customers engage with us, and we see getting mobile right as key to that experience. The 1st Touch app plays an important role here and we look forward to working closely on this and other areas where mobile might make a difference.”
For his part, Greg Johns CEO of 1st Touch welcomed Dominic Rogers comments adding, “Viridian’s Digital First strategy sets the standard in terms of functionality, bandwidth and an evident investment in expertise and professionalism. We are immensely impressed by the work of their IT and Research & Innovation teams and look forward to exploring other areas where mobile can help drive efficiency, customer care and Value For Money.”