Ascertus configures DocMinder to automate task reminders across 25 countries
A small team of just five individuals is able to monitor, coordinate and manage reviews of important documents including employee contracts, payroll, service level agreements and policy records in a well-timed manner across Trend Micro’s HR departments in offices in EMEA. Unlike previously where reminders had to be set manually via calendar invites in Outlook, notifications and calls to action on upcoming document reviews are automatically generated covering the entire lifecycle of tasks to facilitate timely completion. The department is able to easily produce customised reports, which has also made monthly information sharing between the central HR and finance departments structured and seamless.
Ascertus demonstrated a sound understanding of the department’s requirements, expertise in implementing similar solutions and suitability of the DocMinder for Trend Micro based on the system’s functionality, security provisions, user friendliness and scalability.
“We are able to focus on our core business critical tasks, confident that routine related and supporting jobs will simply happen. Automation of task management has taken away the headache of manual administration in setting up notifications and alerts,” said Aideen Shannon, EMEA HR Programme Manager at Trend Micro. “Ascertus has configured the solution to ensure that tasks and documents are routed through a workflow that expressly caters to our way of working. We are very pleased with the solution.”
“Ultimately, a technology is only successful if it is adopted,” commented Roy Russell, Managing Director and CEO of Ascertus Limited. “One of our key focus areas when implementing document management solutions is to ensure that the system is intuitive to use. We spend a lot of time understanding the way the customer organisation works so that we deliver a tailored solution that hits the spot for users.”
About Ascertus Limited
Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms and corporate legal departments. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. A Gold HP Partner, the company has successfully delivered and managed some of the largest Worksite installations at customer sites in the UK. For more information, visit: www.ascertus.com.