Tikit secures new win following global NetDocuments partnership


Integrated legal cloud DMS solution addresses accessibility, mobility, security and usability challenges

London – Tuesday 7th March 2017 – Tikit, part of the BT Group and leading provider of technology solutions for law and professional services firms, has today announced a new business win with NetDocuments. Al Bawardi Critchlow, a London-based commercial law firm with a particular focus on high value and cross-border disputes resolution, has selected NetDocuments’ native cloud-based document management system (DMS) supplied by Tikit.

Simon Hill, Tikit Chief Operating Officer
Simon Hill, Tikit Chief Operating Officer
Al Bawardi Critchlow were looking to replace their current DMS software to improve its capabilities as well as meet the demands of a mobile workforce. “As a growing SME-sized law firm with a strong international focus, the Tikit and NetDocuments offering ticked all of our key boxes,” says Vicky Bull, Practice Manager at Al Bawardi Critchlow. “The solution is extremely user- friendly, fully scalable, and works across all desktop and mobile platforms. And, because it’s a cloud-based service, the cost of maintaining the solution is low – especially considering that top-level security and disaster recovery backup are included. Ultimately fee earners just felt they could use it the day they saw it”.

Bull adds, “The partnership between Tikit and NetDocuments was relevant to the buying decision, because it means the firm’s DMS upgrade will be as straightforward as possible. Tikit’s longstanding expertise in PMS and DMS implementation was an important factor in our decision to engage the company to deploy NetDocuments. We were also very impressed by the fact that nearly 400 firms, of hugely varying sizes, had purchased NetDocuments in 2016.”

The arrangement also allows for other forms of cooperation between the two legal solutions providers. For example, client and matter data can pass seamlessly from Tikit’s P4W practice and case management system into NetDocuments. Tikit’s Template Management System (TMS) is also fully integrated with NetDocuments along with Tikit’s time recording application Carpe Diem.

Commenting on their Tikit and NetDocuments new business win, Tikit Chief Operating Officer, Simon Hill comments, “Over the past year, we’ve noticed a growing law firm acceptance of cloud-based solutions. That’s a key reason why Tikit was so keen to partner with NetDocuments – their solution was cloud-based from launch with ISO 27001:2013 certification SOC 2, and SOC 2+ annual audits. NetDocuments has added more than one brand new customer every single day of 2016, including law firms such as Global Top 50 firm King & Spalding, and are continuing this trend in 2017.”

Hill adds, “Just as importantly, we believe our partnership with NetDocuments reflects a wider shift in the legal services market. Interestingly, law firms are increasingly offering a blend of bespoke and automated legal services, depending on their clients’ needs. Our partnership with NetDocuments and other key vendors means we can offer a truly agile and secure cloud-based platform to meet changing market demands.”

About Al Bawardi Critchlow
Al Bawardi Critchlow is a full service commercial law firm with headquarters in the City of London. It specialises in cross-border matters, with a particular focus on high-value cross-border dispute resolution.

About Tikit
Tikit is one of the largest suppliers of technology solutions and services to legal, professional and accountancy firms, and is part of BT Group. Tikit’s client list totals more than 1,450 firms globally, including 90 of the UK’s top 100 law firms, over 600 UK mid-market firms, 250 US firms including over 60 Am Law firms, 14 of the top 25 ANZ law firms and 12 of the top 20 European law firms. Tikit is a complete technology partner offering a broad portfolio that includes software solutions, IT outsourcing, communication, networks and hosting. Tikit develops its own software and has longstanding relationships with other top best-of-breed providers, and matches this expertise with a reputation for excellent customer service. For more information about Tikit, visit www.tikit.com.

About NetDocuments
Founded in 1999, NetDocuments’ cloud-based service allows firms of all sizes to reduce costs and increase security, mobility, compliance, and disaster recovery for documents and email from anywhere and on any device. With offices and data centres in the US, Australia, and the UK, and with over 2,000 customers and hundreds of thousands of users, NetDocuments is able to effectively service their customers that are now in over 140 countries around the world. With anytime, anywhere access, firms are able to increase productivity and improve the client experience through a comprehensive cloud-based service. For more information about the company, go to www.netdocuments.com.

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