Thunderhead’s ONE Engagement Hub platform scores among highest score for Strategy Category in Customer Journey Analytics evaluations
In the Orchestration report, Forrester comments, “Thunderhead deploys fast and excels at real-time engagement decisioning…The [ONE] platform has a personalization engine and a learning model that predicts and delivers actions, offers, and conversations across channels to drive engagement.”
“As a pioneer of journey-led customer engagement, we believe that Forrester have recognized the importance of journey analytics with this inaugural Wave™ analysis of the market, and we’re extremely proud that our ONE Engagement Hub (ONE) has been acknowledged as a Leader in both reports” said Glen Manchester, CEO and Founder of Thunderhead. “ONE is the result of clean-sheet thinking, designed as a complete cloud solution for true omni-channel customer engagement, and journey context is native to all aspects of its operation. As a Customer Operating System™, ONE provides the critical source of actionable insight for some of the world’s largest brands looking to drive stronger and more valuable customer relationships.”
Customers don’t talk to you just because they like you, they talk to you because they need something; they need it now and on the platform that suits them.
At Thunderhead we join up web, mobile, high street and contact centre customer experiences, connecting them with your existing systems giving you a multi-dimensional view of your customers.
Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.
Now you can interact with customers as individuals. Effortless engagement just got personal.
Thunderhead | Effortless Engagement. Happier Customers.