Service Desk and IT Support Show, London, 8 June, 2017: TeamUltra (www.teamultra.net) – a Computacenter Company – today announced The Barcode Warehouse (TBW) has implemented an innovative application of ServiceNow for service and asset lifecycle management. This has allowed TBW to increase operational efficiency, improve service delivery to customers, and together with mobile device management tools enhance visibility over mobile assets.
In addition to Incident, Problem and Change management, a significant amount of work went in to map TBW’s unique operational asset processes such as bulk management and tracking of assets. This was a pre-requisite for replacing the existing service desk which means our staff can now manage customer calls and requests in a more efficient manner.
When the service desk operator logs an Incident any associated tasks are automatically created and allocated to the right team. This automation ensures that TBW minimises manual activity and provides a better, more streamlined service to the end customer.
Broadhead concludes, “We have achieved our three key goals of improving operational efficiency and lowering costs, providing an even higher level of customer service, and building a competitive advantage in the provision of data analytics. We have made significant process improvements. By applying greater levels of automation to the asset flows we have reduced the operational cost of processing assets and the early indicators are that we have positively impacted on our unit transaction costs. We have pushed the boundaries of ServiceNow and we couldn’t have achieved this without the expert technical assistance of TeamUltra.”
Note: The Barcode Warehouse will be delivering a case study presentation titled “Leveraging ITSM for Competitive Advantage” at the Service Desk and IT Support Show on 8th June. Visitors can register for the seminar via the event website at www.servicedeskshow.com.
Established in 2006, TeamUltra is the EMEA’s leading ServiceNow Gold Services partner. We enable our customers to change the way people work, by using the ServiceNow platform, to enable service management for every department in the enterprise with IT Service Management, IT Operations Management, Security Operations, Customer Service Management, Field Service, Human Resources, Facilities, Governance Risk and Compliance. We provide Professional Services, Managed Services and Support and Integration Solutions based around the ServiceNow platform to the global ServiceNow community.
See www.teamultra.net for more information.