New platform provides improved actionable insights and business process automation for Chief Experience Officers
TEOCOs SmartHub harnesses subscriber network events to identify subscriber behavior patterns, which are correlated to services, experience and effects on revenue for the CSP. This allows CSPs to understand the implications of the technical and financial impact on their operations or business decisions. SmartHub also delivers business process automation, allowing users to act on the insights provided, while facilitating the process workflow to implement recommendations. They can use actionable insights driven by SmartHub to ensure that objectives are aligned throughout the organization, and that everyone is working towards a common goal.
Many network operations are lacking the flexibility to react to ever-evolving customer demands. TEOCO’s SmartHub is able to offer operators an essential step towards digital transformation, with speed to market, coexistence with their current infrastructure and by enabling a common platform for operations, customer care, and sales & marketing, to act from a uniform subscriber behavioral insight.
“The introduction of SmartHub ensures that operators now have access to actionable insights to drive intelligent network investment decisions,” said Atul Jain, Founder and CEO at TEOCO. “In today’s competitive market, where cost of capital and cost of operations is high, operators must ensure that they are offering an excellent experience and also making the most cost-effective investments in the network.”
TEOCO is a leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs) and OEMs worldwide. Our solutions enable the digital transformation of CSPs while enhancing their network QoS, improving their customer experience and reducing their operational costs.
Through advanced analytics and automation, TEOCO solutions provide actionable and measureable insights into network and customer behavior. This includes the optimization, effective monetization, and delivery of new and existing services, such as VoLTE and ViLTE. Our commitment to network flexibility and agility makes TEOCO the obvious choice for CSPs looking to leverage NFV/SDN and the rise of 5G, and to maximize the revenue potential of new opportunities tied to video and the emerging Internet of Things (IoT).
For more information, visit www.teoco.com
TEOCO media contact:
Niki Hutchinson/Sarah Walker
T: + 44 203 617 0138 ext 9223/ +44 20 3824 9210