Helix Service Assurance ensures better visibility across carrier’s SD-WAN software, network, services and enterprise customers
The North American operator is using TEOCO’s Helix Service Assurance solution to meet the demands of the digital enterprise, which now move beyond bandwidth and connectivity, to agile, flexible and dynamic networks that they can control. The solution is helping the carrier to properly visualize and assure its SD-WAN services end-to-end, enhancing customer satisfaction and driving business continuity, while ensuring the CSP delivers the services according to committed service level objectives and SLAs. It also allows it to overcome the challenges brought about by the inherent complexity of the dynamic nature of the newly introduced SD-WAN services.
By deploying TEOCO’s Helix Service Assurance solution the carrier has access to effective proactive management, faster response and resolution processes, improved automation and integration to full closed loop resolutions, as well as added value for customers via self-monitoring. This ensures it gains increased visibility across, and insight into, the network, the service and its customers.
“Today, enterprises want agile, flexible and dynamic networks they can control in ways that best suit their business requirements. CSPs are well-positioned to deliver the SD-WAN services that can address these requirements but the agility brings certain level of complexity which they must overcome to ensure that they meet their customers’ needs without compromising the service quality.” said Shachar Ebel, CTO of TEOCO. “We are proud to work with this tier-1 North American carrier to deliver a fully integrated, analytics-driven, service focused solution to support its enterprise SD-WAN customers. In today’s digital era, as the enterprise segment grows in importance, our Service Assurance solution is helping carriers deliver the bandwidth, scalability, reliability and flexibility demanded for digital transformation.”
TEOCO is a leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs) and OEMs worldwide. Our solutions enable the digital transformation of CSPs while enhancing their network QoS, improving their customer experience and reducing their operational costs.
Through advanced analytics and automation, TEOCO solutions provide actionable and measureable insights into network and customer behavior. This includes the optimization, effective monetization, and delivery of new and existing services, such as VoLTE and ViLTE. Our commitment to network flexibility and agility makes TEOCO the obvious choice for CSPs looking to leverage NFV/SDN and the rise of 5G, and to maximize the revenue potential of new opportunities tied to video and the emerging Internet of Things (IoT).
For more information, visit www.teoco.com
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