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Tag Archives: customer experience


Clients recognised for outstanding achievements in customer experience and commitment to driving business change London, UK, Oslo, Norway and New York, NY – 16 May, 2017: Confirmit, the leading global solutions provider for customer experience, Voice of the Employee, and Read more…


Innovative and unique CEM solution to proactively improve customer satisfaction levels and will be deployed for 2.5 million customers by Q2 2017 Guildford, UK: 8 May 2017 – A new handset measurements capability has today been launched by cloud-based customer Read more…


New Salesforce app launched by European Customer Experience Management (CXM) pioneer SandSIV to improve the customer experience through deeper, more holistic insight, and provide greater staff motivation and engagement. Zürich, 20th April 2017. SandSIV, the European leader of integrated Customer Read more…


Company expands customer experience methodology with innovative five-part framework to help businesses map out Voice of the Customer (VoC) programme evolution London, UK and Oslo, Norway and New York, NY – 5 April, 2017 – Confirmit, the leading global customer Read more…


Customer Experience (CX) Consultancy and Oracle Gold Cloud Select Partner, Enigen UK, have today launched a Customer Experience transformation methodology that is designed around the concept of a single organisational strategy, rather than siloed decision making. #ActAsOne delivers a roadmap Read more…


Warwickshire, 21 March 2017. Rant & Rave, the customer engagement specialists who work with half of the FTSE including Barclays, Sky and easyJet, has developed a customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service. For brands using Amazon Read more…


Confirmit Horizons™ Honoured for Exceptional Innovation LONDON and NEW YORK and OSLO, Norway, 16 March, 2017 — Confirmit announced today that TMC, a global, integrated media company, has named Confirmit Horizons a 2017 CUSTOMER Product of the Year Award winner Read more…


Frontier turns to Qubit to increase customer satisfaction and engagement by building a more relevant online experience from first click through travel booking confirmation [NEW YORK]—[March 8, 2017] – Low-cost carrier Frontier Airlines has partnered with Qubit, the pioneer in Read more…


Flexera providing a future-proof solution that is scalable to meet existing and emerging business needs Maidenhead, U.K. – Jan. 31, 2017 – Flexera Software, the leading provider of next-generation software licensing, compliance, security and installation solutions, announced today that Ciena, Read more…


Worldwide rail holiday operator invests in personalisation to drive growth throughout 2017 and beyond [LONDON] — [January 26, 2017] Great Rail Journeys, the UK’s leading rail holiday company operating globally, is looking to provide data-driven, personalised online experiences for customers Read more…

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