Tag Archives: Aviva
Rostrvm Solutions Ltd and IISAS Ltd have announced a new partnership combining IISAS’ specialist technical services with the rostrvm suite of applications. Together they deliver end-to-end customer contact solutions that make call centres, contact centres and back office operations work efficiently and effectively.
“As a completely independent solution provider we partner with the very best manufacturers in the industry, so our customers can be sure of getting the very best solutions available on the market” commented Glen Foxon, Director of Strategy at IISAS. “We researched the available technologies and selected rostrvm to provide the ‘glue’ that brings multiple call handling components together to deliver comprehensive, consistent contact management”.
Simon Wellings, Rostrvm Solutions’ Managing Director added “IISAS services perfectly complement Rostrvm Solutions’ technology independence. IISAS recognise that contact centres are not just about technology – their experience in the unique dynamics of every contact centre adds significant value to our combined product and service.”
Rostrvm Solutions, which develops and supports software applications for the contact centre and back office process management and reporting, sponsors the Midlands Contact Centre Forum (MCCF) and is speaking at its Regional Forum on Tuesday 18th October hosted by Autonet Insurance Group.
The Midlands Contact Centre Forum (MCCF) provides a user group for contact centre professionals across both the East and West Midlands. It shares knowledge and best practice with its members and encourages Public Sector investment.
Autonet Insurance Group handles over 600,000 calls a year and was declared winner of the “Insurance Times Personal Lines Broker of the Year 2010”. This outstanding achievement is one of the most coveted awards in the insurance industry.
Rostrvm Solutions’ presentation at the Forum will focus on the changing work mix in the call centre and the new agent and management skills that will be needed.
Trying to achieve excellence for your customers has never been more important than now, with increased competition and tough economic conditions. With this in mind, Rostrvm Solutions is sponsoring the 6th Annual North West Contact Centre Awards, which rewards such excellence.
Rostrvm Solutions, which develops and supports software applications for the contact centre and back office process management and reporting, has regularly sponsored awards and this year, 34 companies have made it to the finalist stage. Winners will be announced at the Awards Ceremony and Gala Dinner taking place on the 7th October, 2011 at the Palace Hotel, Manchester.
An innovative service that enables brands to acquire new customers by sending tailored offers and promotions to their mobile phones has been launched by 2ergo.
The company is launching its mobileDNA service as part of a package to help marketers that do not yet have a mobile strategy to get campaigns up and running in a matter of days. The service has been built around 2ergo’s proprietary database of 10m opt-in UK cross-network mobile phone users, further enriched with information from users’ mobile behaviour and transactions over the last 12 months and profiling information such as age, interests and location.
The free app gives diners with limited time the option to pay the bill in less than a minute at any stage of their meal. Available via Apple’s App Store, the app can be used in any of PizzaExpress’ 370 restaurants across the country.
2ergo was appointed to develop the application, because of its capability to provide a complete mobile solution for PizzaExpress. The app forms the hub of the solution, which also incorporates mobile websites, voucher redemption, live search and booking facilities, as well as customer interaction and messaging. It has full e-commerce integration with retail partners including Torex’s solutions for the restaurant.