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Spectralink and Wavelink mobilize Chatswood Private Hospital for better communication and patient experience

May 31, 2017 – Chatswood Private Hospital, part of Presmed Australia, and the largest eye, ear, nose, throat and face specialist day surgery in Australia, has partnered with Spectralink and Wavelink to improve mobile communications between clinicians to ensure they offer pre-eminent patient care in its new facility.

Chatswood Private Hospital is the only one of its kind in Sydney, so demand is high. In January 2016, the hospital moved from its original two-theatre location to a new, custom-built, state-of-the-art facility that is much larger and spread across two levels. However, the increase in the size of the facility created communication challenges for the medical team. Always forward thinking and focusing on providing superior patient experience, Presmed quickly decided to deploy Spectralink enterprise-grade in-building wireless smartphones, which through the power of Spectralink interoperability with leading unified communication platforms, seamlessly integrated with the existing Fortinet wireless Wi-Fi network.

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Roger Cronin, chief executive officer, Presmed Australia, said, “Reliability was the most important factor for the hospital, and we were happy to be guided by our consultant engineer regarding what technology to use. He recommended Wavelink to deliver an end-to-end solution comprising of a wireless network and Spectralink smartphones that met our complete needs. Wavelink’s Health Practice worked with us to design a solution consisting of a Fortinet wireless network combined with Spectralink wireless PIVOT 8742 smartphones, all of which were delivered by Wavelink partner Quorum Systems.”

Ashish Sharma, chief marketing officer, Spectralink, said, “We have a rich history of providing mobility solutions to the Healthcare market. Over the years we have enabled our mobility platforms to target specific workflow optimizations for Healthcare customers. We are proud to be working with Chatswood Private Hospital in transitioning clinical workflows to our PIVOT platform.”

Ilan Rubin, managing director, Wavelink, said, “Wavelink established its Health Practice to provide a level of specialisation to its partners by providing end customers with comprehensive solutions, not just hardware. The premise of the practice is to build solutions from use cases that improve patient care and drive operational efficiency, and this was what we delivered for Chatswood Private Hospital.”

Chatswood Private Hospital implemented Spectralink PIVOT 8742 smartphones, because they are ideal for a clinical environment. The PIVOT smartphones use an ergonomic, intuitive touch screen based on the Android platform. This makes them easy to use, while the robust design is strong enough to withstand the hospital environment. The hospital has also integrated its fire alarm panel onto the phones.

Through Spectralinks CSI program, our smartphones also interoperate with the existing Fortinet wireless network on a dedicated 5GHz band, preventing interference with the hospitals’ free patient Wi-Fi, preserving bandwidth and ensuring quality voice connections every time.

Roger Cronin said, “Patients assume they’ll have access to Wi-Fi while they’re waiting for their surgery or in recovery, so it’s a service we need to provide. However, we couldn’t have patients’ use of the network affecting the phones’ performance, so they were set up on two separate bands.”

Presmed’s key goal for the project was to ensure strong communication across their medical team regardless of their location in the hospital. The Spectralink PIVOT smartphones have delivered: team members get the information they need immediately. They don’t have to leave their patient to get information, which leads to better patient care overall.

Roger Cronin said, “The Spectralink phones have delivered increased efficiency and productivity. There would be a lot of time wasted if we didn’t have them or couldn’t rely on them. The Spectralink smartphones have also streamlined aspects of patient service. Waiting times have reduced since team members stay in constant contact with each other, so they know exactly when to move a patient to the next stage of their journey. Consequently, patients can wait longer in the lounge with their family members before being moved into pre-operative areas. Our relationship with Wavelink has been an important part of this project. Wavelink has kept the hospital team educated and informed about capabilities that exist that we may not even have known could benefit us. The key goals were to provide a platform to enable seamless, reliable communication between staff members and to provide guest internet access for patients. On all counts, the solution delivered by Wavelink has fulfilled these requirements.”

Read the full case study here:

About Spectralink Corporation
Spectralink leads the enterprise mobility market with industry’s most deployed mobility solution portfolio optimized for mission critical healthcare, retail, manufacturing and hospitality applications. As the enterprises transition to mobile workflows, Spectralink is at the forefront of the industry transformation through its innovative end-to-end mobility portfolio. Designed for challenging RF environments, our mobile solutions enable enterprises to streamline their workflows and deliver a positive customer experience. To protect our customers’ investments in UC platforms, we offer the best interoperability in the industry with the leading call control platforms. Since 1990, Spectralink has deployed millions of mobile devices worldwide – providing enterprises with the industry’s most reliable, high quality and secure mobility solutions. For more information, please visit or call 303-441-7500.

About Wavelink
Wavelink specialises in the supply, marketing and support of a range of leading edge Enterprise Mobility and UC Solutions. Wavelink distributes a range of products from Spectralink, Fortinet, Extreme Networks, COBS, Digium, Polycom and Purple WiFi. For more information please contact Wavelink on 1300 147 000.

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