Sopra Steria selects Enate to orchestrate next generation of BPO services


London, 13 December 2016 – Sopra Steria, the European leader in digital transformation, has just signed an agreement with UK company Enate, experts in simplified service delivery, to deploy its robotic orchestration platform to underpin Sopra Steria’s BPS offering. The deployment will simplify the management and planning of service delivery for key customers, helping them to speed up their digital transformation journeys.

The agreement will see the Enate platform deployed across different sectors and geographies, including staff in the UK and India, later this month. It will be deployed across finance, and accounting, payroll and HR functions.

This new partnership follows a review of a number of different BPM platforms, in which Sopra Steria was looking for something that would integrate its solution portfolio and provide a dashboard for complete management and visibility of its services.

Key to the decision making process was a pilot project and proof of concept in 2015, whereby Enate supported a Sopra Steria client across payroll services. “During the initial proof of concept we reviewed the functionality of the Enate platform, discovering how transformational it could be, especially in the payroll function,” said Ian Fitzgerald, Head of BPS at Sopra Steria.

“We are delighted to be a partner in Sopra Steria’s next generation of digital BPO services,” said Kit Cox, CEO at Enate. “Enate fits into Sopra Steria’s suite of best of breed technologies, our platform will allow them to deliver greater benefits more quickly supporting their BPaaS services as they move to the cloud.”

Robotic automation will also be a key part of delivery, with Enate’s platform working to help balance robotic process control seamlessly with staff productivity so that people and robots can work together to deliver services better.

“We chose the Enate orchestration platform to accelerate our digital transformation objective and simplify our service offering in the cloud. It will provide a management platform to orchestrate and simplify our customer operations, and as such, we’re positive it will help to deliver the next generation of BPS as we know it,” added Fitzgerald.

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