Guest Post | Advt. | Query: info@techrecur.com

Solgari launches enhanced user application suite to provide businesses with seamless end-to-end cloud communications


Platform removes complexities of using multiple service providers and ensures compliance with data regulations

London – Tuesday 18th October – Solgari, the global provider of the world’s first complete enterprise cloud business communications software solution, has today launched a number of key additional user application features to its cloud telephony and business communications suite. The modular Software-as-a-Service (SaaS) platform unifies all communication capabilities into a single platform, enabling cloud communications delivered to all devices, users and locations. Businesses are empowered with increased flexibility around contact management and deployment, while ensuring compliance with increasingly stringent regulations.

The scalable platform provides enterprises with a comprehensive communication tool that enables the effortless transition between instant messaging, email, voice and video, while allowing seamless integration with core IT such as CRM using Solgari Link. Organisations can cherry-pick the services that match their requirements, avoiding the complexities of dealing with multiple service vendors that can lead to long contracts and spiralling costs. Furthermore, the platform provides PCI DSS compliant call & video recording and archiving, functions that aid customer query resolution and ensures regulatory requirements are met.

“The SaaS suite offers a cost-effective and convenient alternative to expensive hardware and software solutions, which are often not integrated or suited to the requirements of the business,” said Vance Harris, Solgari CTO and co-founder. “The modular design enables businesses to customise exactly what they need and it means it can be utilised in all industries. Moreover, with the capability to search for archived calls via a number of options, including user details and keywords, users are able to solve queries effortlessly – it’s a real resource saver around compliance.”

The services with enhanced features include:

  • Solgari Connect – offers browser-based inbound communications from corporate website through WebRTC. Simple click and talk functionality is enabled via an intuitive interface, and agents can effortlessly escalate calls from voice to video, while also adding instant messages. Customer calls are completely free.
  • Solgari Global Voice – delivers users with worldwide numbering capabilities and provides Tier 1 voice quality regardless of device or location. The service is supported on Windows, macOS, iOS and Android, with a dedicated smartphone app. Many optional features include advanced IVR which aids and automates customer service.
  • Solgari Contact Centre – developed to run inbound, outbound or blended contact centres. Features include call listening, whispering and barging – ideal capabilities for training and supervision – as well as agent visibility and wallboards, which can be programmed to display a number of performance-related criteria.
  • Solgari User Application Suite (SUAS) – enables businesses to comprehensively manage and analyse their communications. Through three tools, Solgari Callview, Reports and Analyser, users are able to simply retrieve and listen to archived calls & videos, create detailed and accurate PBX and ACD reports, and examine overall system use – enabling them to identify where processes can be enhanced. Word and phrase searching capability within archived calls to address compliance and dispute resolution.
  • Solgari Link – empowers users to seamlessly integrate voice and video communication capabilities to leading CRM systems, including Microsoft Dynamics, Salesforce and Bullhorn, as well as with other ERP and back office systems. Other features that work with Solgari Link include advanced IVR and voice verification which facilitates PCI payment, surveys and intelligent identification of customers and their requirements.
  • Solgari WebMeeting – WebRTC solution that provides real-time voice and video meetings without the need for extra software downloads or plugins. Additional capabilities include remote desktop control, screen share and automatic meeting report emails

“The platform can benefit all departments and has been successfully deployed over a number of verticals including Fintech, Recruitment, Government and Retail,” said John Colgan, Solgari CEO and co-founder. “For example, Solgari Link can help facilitate the sales process due to its CRM solution integration capability. Agents can simply click and call customers and prospects from a single dashboard; there’s no need to pick up the phone. Furthermore, all incoming customer calls & requirements can be clearly identified in advance of the agent picking up, creating a great impression and efficiencies. It’s this adaptability that really makes the Solgari product suite a unique and innovative player in the cloud communications market.”

Solgari services are available on a per-user, per-month subscription. As the services are completely cloud-based, there are no hardware or infrastructure requirements and all updates are provided by Solgari. On average, Solgari customers see yearly savings of more than 40 % compared to legacy telephony and contact centre providers.

The platform is available to all new and existing customers. For more information see the Solgari demo overview or, to request a demo, please visit http://www.solgari.com/contact.

About Solgari
Solgari has developed the technology, network and partnerships to deliver the world’s first complete enterprise cloud business communications software solution. No boxes, no licenses, no software upgrades, no capital expenditure, Solgari is unique. Solgari is a licensed telco, integrated with a scalable and modular cloud software platform, providing every service from Cloud Telephony, Call & Video Conferencing, Desktop Sharing up to the most intelligent Contact Centre, covering call encryption and meeting FCA, SEC, Central Bank and PCI DSS Compliance. Solgari’s customers can pick and choose the services required, where and when through a subscription based model. For more information, please visit the company website and learn more about Solgari’s solutions at www.solgari.com

Have any Question or Comment?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

::::::::::::::::::::::::::::::::::3451:::::::::::::::::::::::::::::::::;;

::::::::::::::::::::::::::::::::::6733:::::::::::::::::::::::::::::::::;;

:::::::::::::::::::::::::::::925:::::::::::::::::::::::::::::::

TRIO STEEL IS ONE OF THE MOST TRUSTED BRAND AND LEADING EXPORTER AND SUPPLIER OF CARBON STEEL, ALLOY STEEL & STAINLESS STEEL PIPES & PIPE FITTINGS MATERIAL. Triosteel is one of the leading Suppliers and Exporters of API 5L Pipe in Singapore. Triosteel also Exports to many countries like Indonesia, Iran, Saudi Arabia & many more. An API 5L pipe is manufactured by adhering to the specifications laid down by the International Organization for Standardization (ISO) 3183.

::::::::::::::3453:::::::::::::

2780

buy! buy! CHEAP! Telefonie VoIP CHEAP! buy! buy! CHEAP!

2781

buy! buy! CHEAP! Telefonie VoIP CHEAP! buy! buy! CHEAP!

——————————————–

For the 2012 MLB period, we found an totals forecast Joao’s Renowned Over/Under João Zorro Gonçalves, Zcode Totals Pro, System of the time with progressions that have been successful over 98 98% ... We eventually perfected our over/under program ( Zcodesystemexclusive ), although it h-AS has brought years of investigation. Five Steps to Making a Winning MLB Method: 1. Execute appropriate cash management tools. 2. MLB rules that are comprehend. 3.Extensive testing back to make sure successful longterm results ...

——————————————–

There is always a challenge when you're dealing with the Foreign Exchange Market. That's just the nature of the beast. The best thing you can do is to learn about how the market operates as a whole so that you will be ready to meet these challenges. iq option penipu Never be misled by any profit gains in binary options. This is the number-one way traders end up losing their money and ultimately failing. Remember that the same things that make you laugh can make you cry in this market, and you can lose that $700.

——————————————–

Learning Polish has never been this fun and easy as with our podcasts Learn Polish with Polishpod101 Start today and become conversational in Polish in no time

——————————————–

The Best Website Agen Poker Resmi www.sakupoker.com Terpercaya come join

——————————————–

Do you need edmonton phone systems service ? Call complete communications today!

——————————————–

High-tech solutions for easy start-up of your IPTV/OTT-business

——————————————–

——————————————–

If you want to purchase not only one item, you have a chance to enjoy privileges. There is a sale’ tab on the site which offers a fantastic range of reduced counterfeit watches and accessories, such as sunglasses, cufflinks, watch straps and pens. Luxury Jewelry Replica At MCA.MN On Sale You get a 5% discount if you buy two pieces, this discount increases to 10% if you buy 4 pieces or more. There is free international shipping on all orders on this site. We also offer customers a free return anytime with a 100% money back guarantee.

——————————————–

:::::::::::::::::3452:::::::::::::::::::