New accreditation from SERVIEW CERTIFIEDTOOL confirms the business value of iET® ITSM beyond IT service management.
iET® ITSM had already received the SERVIEW CERTIFIEDTOOL award for the ITIL® phases within the service lifecycle: service strategy, service design, service transition, service operations and continual service improvement. With this additional certification, iET Solutions extends its solution offering to encompass a wide range of additional processes in the following business areas:
- HR service management (14 processes)
- customer service management (16 processes)
- facility service management (17 processes)
- marketing service management (14 processes)
Michael Kresse, owner & CEO of SERVIEW GmbH, explains: “Our SERVIEW CERTIFIEDTOOL seal of approval is really helpful for companies that are looking for a software solution. They know that it cannot simply be purchased by software vendors. Only software that passes through our comprehensive assessment program successfully and meets hundreds of selection criteria – as well as passing an additional live test – will receive the award. We congratulate iET Solutions; the company was put to the test and passed with flying colors.”
Tobias Müller, Product Manager at iET Solutions, adds: “We are very proud of this award. It acknowledges the strength of our product development approach, which is to apply ITIL® best practices not only to IT but also to other important business processes. This high level of standardization in our ITIL®-aligned software solution iET® ITSM allows service management processes to be implemented optimally in any company.”
About iET Solutions
Building on more than 20 years of industry expertise, iET Solutions, a division of UNICOM® Global, is recognized as a leading global provider of IT service management (ITSM) and software asset management (SAM) solutions for mid-size and large enterprises. Over 51,000 users in 26 countries partner with iET Solutions to drive the success of their IT operations and infrastructure.
Shulangani Buchholz, iET Solutions GmbH, +49 89 74 85 89 0
Uday Radia, CloudNine PR, +44 (0)7940 584161 / email@example.com