Guest Post | Advt. | Query:

Screwfix secures its contact centre payments with Eckoh’s CallGuard

Contact centre technology provider, Eckoh announced today that it has won a new three year contract with Kingfisher IT Services to provide its card payment service, CallGuard, for its Screwfix contact centre.

Screwfix is the UK’s largest multi-channel supplier of trade tools work-wear, and plumbing and electrical essentials. With over 30 years’ experience in the industry, they despatch tens of thousands of parcels every week for next day and weekend delivery to tradesmen and DIY enthusiasts all over the UK. Customer Service is top priority at Screwfix and the business is proud of their award winning contact centre.

The agreement will see Eckoh supply Screwfix with its CallGuard payment solution which is compliant with the Payment Card Industry Data Security Standards (PCI DSS). CallGuard Hosted enables customers to provide card payment details to an agent securely over the phone without those details being heard or transferred into a contact centre environment.

Adding CallGuard within their contact centre enables Screwfix to remain compliant with PCI DSS as well as continuing to keep the opportunity of fraud to a minimum and to maintain a reassuring process for their customers.

Andrew Ashby, Director of Customer Operations at Screwfix, said, “As a business committed to providing our customers with the very best service, we wanted to ensure that all our payment processes remain as secure as possible, including transactions through our contact centre. CallGuard fulfils this need perfectly and enables us to take payments from customers over the phone in a PCI compliant way, without compromising the customer experience.”

Nik Philpot, Chief Executive Officer of Eckoh, commented: “Screwfix is an excellent win for Eckoh, not only because of its reputation as a customer service brand, but it also gives us the opportunity to showcase our capability to the wider Kingfisher group. CallGuard helps to reduce a real business risk for organisations like Screwfix whilst providing a secure payment environment for their customers. Consumers are becoming more aware of how vulnerable their card data is and will increasingly expect the same level of security when making payments over the phone, as they do when buying over the web or at retail outlets.”

Have any Question or Comment?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Twitter @TechRecur

…… ……. … …

……… …. …….



For the 2012 MLB period, we found an totals forecast Joao’s Renowned Over/Under João Zorro Gonçalves, Zcode Totals Pro, System of the time with progressions that have been successful over 98 98% ... We eventually perfected our over/under program ( Zcodesystemexclusive ), although it h-AS has brought years of investigation. Five Steps to Making a Winning MLB Method: 1. Execute appropriate cash management tools. 2. MLB rules that are comprehend. 3.Extensive testing back to make sure successful longterm results ...


There is always a challenge when you're dealing with the Foreign Exchange Market. That's just the nature of the beast. The best thing you can do is to learn about how the market operates as a whole so that you will be ready to meet these challenges. iq option penipu Never be misled by any profit gains in binary options. This is the number-one way traders end up losing their money and ultimately failing. Remember that the same things that make you laugh can make you cry in this market, and you can lose that $700.


Learning Polish has never been this fun and easy as with our podcasts Learn Polish with Polishpod101 Start today and become conversational in Polish in no time


The Best Website Agen Poker Resmi Terpercaya come join


Do you need edmonton phone systems service ? Call complete communications today!

……… ……… .


High-tech solutions for easy start-up of your IPTV/OTT-business