UK’s number 1 online doctor consultation service chooses Onfido’s Identity Verification to deliver increased safety to patients online
Push Doctor, founded in 2013, connects patients to over 7,000 GMC registered UK General Practitioners for secure online video consultations. Providing prescriptions, sick notes and referral letters, Push Doctor enables patients to book an appointment and speak to a GP via their phone or computer within an average of six minutes. As a Care Quality Commission (CQC) registered service, Push Doctor partnered with Onfido to help meet regulatory guidelines and deliver the safest possible service to its users.
With traditionally offline medical services increasingly moving online, Push Doctor needed a secure way to meet patient’s changing needs. Push Doctor chose to partner with Onfido to help them meet with regulatory requirements, while delivering an effective way for patients to interact with GPs. Onfido’s technology will help protect Push Doctor’s patients by verifying their identity at the point of sign up. Push Doctor users can simply upload a selfie and a photo of an identity document to complete the verification process, enabling them to easily and securely join the service. Onfido’s verification process will prevent underage patients from joining the service, and ensure medication is not prescribed to people using stolen identities.
The partnership enables Push Doctor to deliver the most robust and secure service to its patients, going above and beyond current CQC requirements. They chose Onfido for its superior match rates and continued investment in machine learning to automate the identity verification process – something other providers were not able to deliver.
“Partnering with Onfido will enable us to easily meet the CQC’s verification requirements while we continue to rapidly grow our customer base” said Eren Ozagir, CEO at Push Doctor. “It was important to us to go beyond the bare minimum, and deliver a service that both regulators and patients could have the utmost confidence in. Providing a service that’s secure, robust and still easy for patients to use is a complex challenge, but Onfido helps us do that. What impressed us about Onfido was their multiple credit bureau approach – it means they’re able to instantly verify a larger portion of users than competing solutions, while still ensuring a robust check. That allows us to safely bring more users onto the platform, giving them access to a vital medical lifeline.”
“We are very happy to be supporting Push Doctor’s mission to provide high quality digital healthcare”, said Husayn Kassai, CEO and co-founder at Onfido. “Onfido prides itself on delivering the most robust way for people to digitally access goods and services, and so Push Doctor was a natural fit for us. They are revolutionising the way in which we access healthcare, and we’re excited to be working with Push Doctor as they expand that service to even more users across the UK”.
Onfido builds trust in an online world by helping businesses digitally verify people’s identities. Using machine learning technology, Onfido validates a user’s identity document and compares it with their facial biometrics. The identity can then be cross-referenced against international credit and watchlist databases. Founded by three entrepreneurs from Oxford University, Onfido has received over $60m in funding from investors including Salesforce Ventures and Idinvest Partners. We carry out checks in 195 countries for global customers including Zipcar, Couchsurfing, Revolut and Square.
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