52% of workforce suffering from RSI. Time off work costing employers an annual average of £338 per person
The Scanning Pain For No Gain report, undertaken by independent market research company Opinion Matters and commissioned by Panasonic Business, reported that 60% of workers from the delivery, warehouse and logistics industry felt their mobile barcode scanner device was only fairly effective or not effective at all.
Their biggest stress factors were the slow and cumbersome scanning process due to the device being used (32%), the time it took to scan packages (31%), hard to scan items (26%), delivery times being reduced (23%) and the number of packages to be scanned in a day (22%).
To compound the problem, workforces believed that scanning requirements were dramatically rising with the average worker saying they scanned 197 times a day with year-on-year growth estimated at 24%.
Poor battery life (46%), screen visibility (27%), poor signature sensitivity (19%), difficult to scan (14%) and failed scan attempts (14%) were the top device design complaints from the workforce. Failed electronic signature capture was also reported as a productivity drag, with workers seeing an electronic signature capture failure once every two days.
The top three suggestions to improve barcode scanning and signature capture were a high precision pen (49%), a device with an angled barcode scanner (36%) and better screen visibility in bright sunlight (22%).
Major health and productivity improvements from design changes
Workers unhappy with their mobile devices said that significant productivity improvements could be made with their recommended design changes. On average, workers said scanner activation buttons on both sides of the device could increase scanning numbers by 13%. An angled barcode scanner and high precision pen would improve scanning productivity by 12%.
“UK workers using a mobile barcode scanning device are clearly suffering by using poorly designed, older generation equipment and it is damaging not only business productivity but also their health,” said Jan Kaempfer, General Manager for Marketing for Panasonic Computer Product Solutions. “With consumer demands for same day delivery and the number of scans a day rising with double digit percentage growth, technology must also continue to innovate if worker health and productivity are not to suffer further. An angled barcode scanner, easy screen visibility, a high precision pen and activation buttons on either side of the device are all clearly design benefits that would have a major impact on business productivity and the health of the individuals using the devices. From our own tests and the testimony of an RSI specialist, we have seen that the angled barcode in our latest Panasonic device and having the screen in constant view throughout the scanning process, removes the need to tilt the device – helping to keep the arm and wrist in a stable position and reducing the chances of RSI or arm pain.”
The study was undertaken in April 2016 and the research sampled 500 UK mobile scanning workers. To download a full copy of the report, please click here http://computers.panasonic.eu/mobile-scanning-and-productivity
For further information visit: www.toughbook.eu