Over 50 organisations signed up for innovative ‘NetBackup Self Service’ app since launch less than a month ago
TeamUltra assisting Biomni in bringing the integration into ServiceNow App store
London 18th October 2018: TeamUltra, a Computacenter company, today announced the integration between the Now Platform and Veritas NetBackup had reached its first download milestone. The solution, which provides an integration between the NetBackup Self Service solution suite (a Veritas Technologies LLC product offering) and the Now Platform, is in use by more than 50 international companies from finance and retail to media, IT and local government sectors.
TeamUltra will assist Biomni in bringing the integration into the ServiceNow App store in Q4 2018. The Now Platform app for NetBackup Self Service will provide a complete ‘plug and play’ backup and recovery Service Catalog powered by Veritas NetBackup that integrates into the Now Platform CMBD, ticketing and request processes.
Angus Gregory, Chief Executive Officer of Biomni said:
“In less than a month, we have seen tremendous interest in the app from the ServiceNow community, reinforcing our view that there is a real need for an innovative self-service approach to this vital activity. It allows organisations to automate routine back up tasks. Self-Service request forms put complex policy management tasks safely in the hands of users who are not trained in the complexities of NetBackup administration. Many Service Providers have standardised on the use of ServiceNow for their service delivery platform and so now they can quickly and cost effectively deliver Backup as a Service to their customers directly from a ServiceNow Catalog.”
Managing backup and restore processes for thousands of end points across multiple data centres, locations and clouds typically requires a specialist team of resources. Making changes can be time consuming, inefficient and prone to risk of error.
Mike Beale, Managing Director of TeamUltra said:
“The Now Platform continues to be the first choice for enterprise automation projects for traditional IT Service Management and applications across the enterprise such as Security Operations, Customer Service Management and HR. Our customers are continually looking to improve service delivery capabilities and the integration of NetBackup with the Now Platform enables customers to extend Backup as a Service to end-users without the need for coding or developer resource.”
Veritas NetBackup is the market leading backup and recovery solution, with 86% of the Fortune 500 entrusting their data protection needs to this proven platform. It empowers users to self-serve common backup and restore requests while providing automation and control to IT. NetBackup Self-Service’s multi-tenant, role-based access, and dashboard features provide visibility over what is protected and ongoing backup usage.
Founded in 1999, Biomni set out to solve the challenge of improving the relationship between Service Provider and Enterprise customers. Through our multi-channel approach to self-service, our solutions help drive up employee productivity and satisfaction through rapid access to IT services and service delivery.
Biomni are a Veritas Technologies OEM partner, a Microsoft Gold Application Development partner and an Elite status VMware Technology Alliance Partner (TAP).
TeamUltra, a Computacenter company, is the EMEA’s leading ServiceNow Gold Services partner. We enable our customers to change the way people work by using the Now Platform to enable service management for every department in the enterprise with IT Service Management, IT Operations Management, Security Operations, Customer Service Management, Field Service, Human Resources, Facilities, Governance Risk and Compliance. We provide Professional Services, Managed Services and Support & Integration Solutions, based around the Now Platform, to the global ServiceNow community.