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NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature


LONDON, 20 December, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category of Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.
NewVoiceMedia’s global cloud telephony platform is an intelligent, multi-tenant contact centre and inside sales solution that joins up all communications channels and plugs straight into an organization’s CRM software for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NVM ensures complete flexibility, scalability and reliability.

Currently serving more than 700 customers, NVM is outperforming the rapidly expanding cloud contact centre market twofold and continues to attract new customers through exciting technological developments. It recently unveiled key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer.

Each year, Best in Biz Awards’ entrants span the spectrum, from some of the most recognizable global brands to the most innovative start-ups. The eighth annual program proved to be a particularly tough competition, garnering close to 700 entries from an impressive array of public and private companies of all sizes and from a variety of geographic regions and industries in the U.S. and Canada.

“We are especially proud to be recognized in this particular category – the Most Innovative Product Feature of the Year”, commented Dennis Fois, President of NewVoiceMedia. “Innovation and learning are at the core of our mission and vision, and this award further reinstates our complete commitment to helping our customers deliver a better, more emotive customer experience. We look forward to continuing to scale operations, accelerate our already impressive growth trajectory and develop world-class customer success for our growing customer base”.

Since 2011, winners in Best in Biz Awards have been determined based on scoring from independent judging panels composed each year of prominent editors and reporters from some of the most respected newspapers, TV outlets, and business, consumer, technology and trade publications in North America. The 2018 judging panel included writers from Associated Press, Barron’s, Consumer Affairs, eWeek, Forbes, Healthcare Innovation News, Inc., Investment Advisor Magazine, MediaPost, New York Post, New York Times, Ottawa Citizen and Wired.

“In today’s world, regardless of the industry you’re in, striving to innovate should be the baseline”, said Andrew Seale, Globe and Mail, joining the Best in Biz Awards judging panel for the first time. “The standouts amongst this year’s entrants for the Most Innovative Company of the Year push beyond that, bringing a new perspective altogether. From tackling a myriad of verticals with simple, sustainable design, to rethinking how companies and consumers keep information and personal data safe – this year’s winners aren’t just innovating, they’re redefining their industries”.

Find out more about NVM Platform at www.newvoicemedia.com.

– ENDS –

About NewVoiceMedia
NewVoiceMedia, a Vonage Company, is a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.

Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

NewVoiceMedia’s 700+ customers include Canadian Cancer Society, Ebury, FCR Media, FlixBus, JustGiving, Kingston University, Lumesse, Paysafe and Vax. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

In November 2018, NewVoiceMedia was acquired by Vonage (NYSE:VG), a business cloud communications leader.

About Best in Biz Awards
Since 2011, Best in Biz Awards has made its mark as the only independent business awards program judged each year by a who’s who of prominent reporters and editors selected from top-tier publications from North America and around the world. Over the years, Best in Biz Awards judges have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the world economy to local companies and some of the most innovative start-ups. Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 70 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: http://www.bestinbizawards.com.

NewVoiceMedia PR contact
Nicola Brookes
Tel: +44 (0)7500 006 458
Email: Nicola.brookes@newvoicemedia.com

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