Guest Post | Advt. | Query: info@techrecur.com

NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations


LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its customers’ contact centre management and operations, enabling them to efficiently deliver a more personal customer experience.

Businesses using ContactWorld with Conversation Analyzer, NewVoiceMedia’s speech analytics solution, benefit from a unified, pre-integrated platform that offers valuable insights into the data captured during customer interactions. The system uses speech-to-text to transcribe the calls and then deliver intelligent content categorisation for instant insight into common themes, as well as data visualisation for quick analysis and understanding of the classification and the successes and challenges in every conversation. When combined with interaction data from CRM software, businesses can begin to refine how to boost their successes and manage challenges more efficiently.

With poor customer service costing US companies $62 billion a year[1], being able to identify language that has the hallmarks of an unhappy customer who is likely to churn and then responding with retention offers on the call could have significant financial benefits for businesses. Especially as 51% of customers will never return to a business that has let them down[1].

The latest improvements will deliver benefits throughout an organisation. For sales teams, Conversation Analyzer can make successful sales calls more scientific by providing detailed insight into the behaviours that make top performing reps successful, helping them improve sales campaigns and enabling them to collect competitive insights. Furthermore, businesses can ensure they meet their compliance obligations with a simple analysis of all calls, making it easy to identify any non-compliance so that corrective action can be taken. Data can also be shared within the business to use with other BI initiatives.

Moni Manor, chief product officer at NewVoiceMedia, comments, “These real, emotional connections with prospects and customers are the times when people are most engaged with your company, as they are sharing thoughts, seeking help or making purchases. It’s important that this rich data source doesn’t go to waste. With Conversation Analyzer you can monitor these interactions, extract insight from them and use that to drive actions and be more effective in all your conversations”.

According to Gartner, “Although the technologies are more accurate and scalable than they were a few years ago, speech analytics solutions have not yet become widely adopted. Organizational interest is high, however, due to their potential to uncover insights that can enhance operational efficiency, help better understand the customer experience and reduce churn. The availability of software as a service (SaaS)-based solutions is reducing the barrier to entry for what is commonly viewed as a luxury customer engagement center technology investment, due to its traditionally high cost and deployment complexity. Technological advancement will further improve accuracy and scalability. Organizational investment will gradually increase within the contact center, as part of a holistic corporate analytics strategy. Interest from other buying centers, such as marketing, is also increasing due to the associated relevance of insights.”[2]

Summer ’17 has also made ContactWorld more intuitive, making it easier for growing organisations to maximise the efficiency of their sales and service teams. Businesses can now take advantage of Sales Cloud Einstein’s predictive insights integrated with ContactWorld to optimise their sales process and cadence to ensure they’re calling the best leads. For businesses running global teams supporting prospects and customers, NewVoiceMedia has now enabled a rich set of IVR applications to be built, whether for self-service or to improve the customer’s experience before they connect with an agent in over 20 languages.

Manor adds, “We are committed to investing in the development of our global cloud contact centre and inside sales platform to continue offering customers the best possible technology on the market and crystal-clear voice around the globe. The enhancements unveiled in our Summer release will help make organisations’ sales and service teams more successful and build more personal relationships with every customer and prospect”.

For more information about NewVoiceMedia, visit www.newvoicemedia.com

[1] NewVoiceMedia Serial Switchers, 2016
[2] Gartner: Hype Cycle for Data Science, 25 July 2016

Salesforce and others are among the trademarks of Salesforce.com, Inc.

Safe Harbor Statement
This release may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the results of NewVoiceMedia could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking statements, including: any projections of product or service availability, customer growth, earnings, revenues, or other financial items; any statements regarding strategies or plans of management for future operations; any statements concerning new, planned, or upgraded services or developments; statements about current or future economic conditions; and any statements of belief.


About NewVoiceMedia
NewVoiceMedia’s cloud contact centre and inside sales platform delivers more successful conversations.

The leading vendor’s award-winning customer contact platform helps organisations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

NewVoiceMedia’s 650+ customers include MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

NewVoiceMedia PR contact
Nicola Brookes
Tel: +44 (0)7500 006 458
Email: Nicola.brookes@newvoicemedia.com

Have any Question or Comment?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

::::::::::::::::::::::::::::::::::3451:::::::::::::::::::::::::::::::::;;

::::::::::::::::::::::::::::::::::6733:::::::::::::::::::::::::::::::::;;

:::::::::::::::::::::::::::::925:::::::::::::::::::::::::::::::

TRIO STEEL IS ONE OF THE MOST TRUSTED BRAND AND LEADING EXPORTER AND SUPPLIER OF CARBON STEEL, ALLOY STEEL & STAINLESS STEEL PIPES & PIPE FITTINGS MATERIAL. Triosteel is one of the leading Suppliers and Exporters of API 5L Pipe in Singapore. Triosteel also Exports to many countries like Indonesia, Iran, Saudi Arabia & many more. An API 5L pipe is manufactured by adhering to the specifications laid down by the International Organization for Standardization (ISO) 3183.

::::::::::::::3453:::::::::::::

2780

buy! buy! CHEAP! Telefonie VoIP CHEAP! buy! buy! CHEAP!

2781

buy! buy! CHEAP! Telefonie VoIP CHEAP! buy! buy! CHEAP!

——————————————–

For the 2012 MLB period, we found an totals forecast Joao’s Renowned Over/Under João Zorro Gonçalves, Zcode Totals Pro, System of the time with progressions that have been successful over 98 98% ... We eventually perfected our over/under program ( Zcodesystemexclusive ), although it h-AS has brought years of investigation. Five Steps to Making a Winning MLB Method: 1. Execute appropriate cash management tools. 2. MLB rules that are comprehend. 3.Extensive testing back to make sure successful longterm results ...

——————————————–

There is always a challenge when you're dealing with the Foreign Exchange Market. That's just the nature of the beast. The best thing you can do is to learn about how the market operates as a whole so that you will be ready to meet these challenges. iq option penipu Never be misled by any profit gains in binary options. This is the number-one way traders end up losing their money and ultimately failing. Remember that the same things that make you laugh can make you cry in this market, and you can lose that $700.

——————————————–

Learning Polish has never been this fun and easy as with our podcasts Learn Polish with Polishpod101 Start today and become conversational in Polish in no time

——————————————–

The Best Website Agen Poker Resmi www.sakupoker.com Terpercaya come join

——————————————–

Do you need edmonton phone systems service ? Call complete communications today!

——————————————–

High-tech solutions for easy start-up of your IPTV/OTT-business

——————————————–

——————————————–

If you want to purchase not only one item, you have a chance to enjoy privileges. There is a sale’ tab on the site which offers a fantastic range of reduced counterfeit watches and accessories, such as sunglasses, cufflinks, watch straps and pens. Luxury Jewelry Replica At MCA.MN On Sale You get a 5% discount if you buy two pieces, this discount increases to 10% if you buy 4 pieces or more. There is free international shipping on all orders on this site. We also offer customers a free return anytime with a 100% money back guarantee.

——————————————–

:::::::::::::::::3452:::::::::::::::::::