LONDON, 16 May 2017 – NewVoiceMedia GmbH, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is continuing its rapid expansion throughout Germany with a new office in Munich.
The announcement is an integral part of the company’s plans for expansion throughout Germany and the broader continental Europe and closely follows its formation of legal entity NewVoiceMedia GmbH and the appointment of John Bacon as Vice President of Europe. Recently ranking in Deloitte’s Technology Fast 500 EMEA programme and Accel EuroScape, a list of top 100 most promising SaaS companies in Europe, the company grew its international new business by 140 percent in FY’2016 and now serves more than 650 customers worldwide, including Homebell, Flixbus, Lumesse, Vax and JustGiving.
John Bacon, Vice President of Europe, comments, “NewVoiceMedia has grown rapidly in continental Europe as we have a fantastic opportunity to enable customers to address the challenges of delivering greater efficiency, effectiveness and business insight, whilst empowering them to deliver incredible service to their customers. Our new office in Munich will enable us to expand further and serve more customers with increased efficiency”.
NewVoiceMedia’s ContactWorld solution is a multi-tenant intelligent communications platform that enables sales and service reps to have more successful conversations with their customers and prospects worldwide. Core contact centre functionality such as omni-channel contact routing, self-service IVR, automated outbound dialling, screen pops and instantaneous CRM updates are provided with proven 99.999% platform availability.
For further information about NewVoiceMedia, visit www.newvoicemedia.com
NewVoiceMedia’s cloud contact centre and inside sales platform delivers more successful conversations.
The leading vendor’s award-winning customer contact platform helps organisations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
NewVoiceMedia’s 650+ customers include PhotoBox, MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society. For more information, visit www.newvoicemedia.com