Ascertus to assist NautaDutilh in modernising working environment with upgrade to latest version of iManage Work Product Management System
With Tikit suspending support of iManage Work from later this year, NautaDutilh chose Ascertus over other iManage Work document management system technology vendors for its proactive, problem-solving-led attitude; and a traditional engineering-level proficiency of skillset and expertise.
“Ascertus displayed great eagerness to understand our requirements and suggest approaches that would solve our problems,” elaborated Jurian Hermeler, ICT Director at NautaDutilh N.V. “Executives from the CEO downwards were involved in discussions with us, which gave us good insight into the company’s cultural attitude towards delivery of support services. We believe we will be ‘an important’ customer for the company. This is our number one KPI.”
Good quality support, underpinned by a responsive and proactive service, is a fundamental part of account management at Ascertus. The company routinely undertakes annual system health checks to prevent technology-related issues from occurring in customer organisations. Its London-based support desk comprises highly experienced and technically sound engineers, all of whom have previously worked either within law firm IT departments or in professional services firms providing support to law firms. They understand the pressures that knowledge workers face, are excellent at problem solving and proficient in inter-personal communications.
“Our attitude to support and customer care is widely earning us the reputation of a ‘trusted advisor’ in the industry, which is helping us expand our regional footprint,” said Roy Russell, CEO of Ascertus Limited. “Today, we are seeing a lot of interest for our support and maintenance services from organisations in mainland Europe, for instance. We are delighted to be working with NautaDutilh, this is a partnership of like-minded organisations.”
About Ascertus Limited
Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations around the world. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com