MPT & KSGM Selects ZSmart UCC Solution to Upgrade Legacy Call Center System
September 5, 2016
2 September, Nanjing China – ZTEsoft today announced that MPT & KSGM, a leading telecommunication company in Myanmar, entered into an agreement for the deployment of ZSmart 8 Unified Contact Center (UCC) with ZTEsoft to improve the quality of customer service, expand revenue and improve user satisfaction with unified interaction experience.
MPT & KSGM is the first and leading telecommunication company in Myanmar, providing both fixed and mobile telecommunication services to residential and business customers of Myanmar.
With an effort to delight customers by offering more effective and automated customer engagement, the customer contact solution should be able to support MPT & KSGM with rapid customer growth, to improve efficiency and productivity while personalizing interactions with customers. ZTEsoft has been a long-term partner of MPT & KSGM for the ZSmart BSS already in place. ZSmart UCC can be highly integrated with MPT & KSGM’s existing ZSmart BSS system, which will help to reduce cost and provide omni-channel experience to MPT&KSGM customers.
ZTEsoft’s ZSmart UCC is a comprehensive information service system which supports Unified Agent Desktop (UAD) with single sign-on and unified authentication, and pre-integration with CRM, billing, KBS (Knowledge-based System), trouble ticketing and other office systems. The solution also delivers remarkable customer experience with Omni-channel contact (voice, IM, social media) via unified database to help MPT & KSGM enrich interaction with customers, improve work efficiency of CSRs, and increase profitability and customer engagements.
ZTEsoft is pleased to help MPT & KSGM optimize its call center system by providing the advanced capabilities of ZSmart 8 UCC. This agreement further extends our relationship with MPT & KSGM and will become a good use case for both parties to achieve mutual benefits.
About MPT & KSGM
MPT & KSGM is a leading telecommunication company in Myanmar, providing both fixed and mobile telecommunication services to the people and enterprises of Myanmar. MPT & KSGM has been championing the development of the telecommunication industry in Myanmar. Today, the company operates a nationwide network infrastructure, utilizing both 2G and 3G technologies.
Through its wide network of retail outlets and points of sale, the company aims to make telecommunication services more accessible nationwide.
ZTEsoft Technology, a leading operational technology software provider, specializes in offering comprehensive BSS/OSS solutions and services to global telecom operators, and ICT, smart city and industry solutions and services to enterprises and governments. ZTEsoft aims to create, operate, manage, and monetize the digital value proposition of our customers with high performance operations and cutting-edge technologies. ZSmart solutions have been deployed in more than 80 countries, serving over 700 million subscribers through more than 145 operators globally.