Movers Specialty Service, Inc. Enhances Mobile Management with AT&T and TrueContext
Montgomeryville, Pennsylvania, April 27, 2011
Movers Specialty Service, Inc. (MSS), a leading provider of specialty services to the relocation industry, is redefining the way it organizes, tracks and protects items in transit using a mobile application provided by AT&T*. With more than 30,000 certified service technicians operating in the U.S., MSS will begin rolling out ProntoForms™ from AT&T to help mobilize and automate critical supporting documents and details around each move.
Developed in collaboration with TrueContext, a pioneer in the creation and utilization of Mobile Data Collection applications, ProntoForms from AT&T provides companies with an easy-to-use solution for mobilizing data collection processes previously managed on paper. MSS technicians can install the application on virtually any mobile device and use it to prepare and submit service paperwork that requires signatures or inventory paperwork detailing the condition of the items to be serviced, capture photos of critical assemblies to help ensure consistent quality at destination, and confirm completion of relocation services from the customer residence. Other available features include bar code scanning, signature capture and customized information collection.
“When preparing our customers’ precious cargo to move across states and regions, it is essential that our field technicians are able to accurately monitor and rapidly report all move-related activity and customer needs consistently and while on-the-go,” said Michael Mudditt, vice president of Technical Services and CIO of MSS. “By integrating ProntoForms from AT&T into our mobile operations, we are now able to wirelessly monitor almost every detail related to a move as it happens, which ultimately helps us to improve our service delivery and ensure our customers are satisfied from start to finish.”
The adoption of ProntoForms from AT&T across MSS’s network is expected to result in significant reductions in: paper usage, costs associated with creating and faxing documents, and repetitive data entry tasks. It is also expected to result in more efficient use of technicians’ time in the field.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
™ ProntoForms is a trade mark of TrueContext Corporation
About Movers Specialty Service, Inc.
Headquartered in Montgomeryville, PA, MSS provides expert custom crating and specialized handling services to the relocation industry, as well as the fine arts and commercial crating markets. In the national relocation market, MSS partners with moving companies and relocation management corporations in the safe handling of specialty household items by providing crating/uncrating, disconnect/reconnect, and disassembly/assembly services to corporate transferees and their families.
About ProntoForms™ and TrueContext
TrueContext ProntoForms™ enables organizations to mobilize business processes in minutes, increasing productivity and eliminating the use of paper. Workgroups can create their own forms, capture data from the field, and then report and act on mission critical information, all in real time and in a secured and managed cloud environment. The data in the field is captured on commonly deployed mobile devices, such as Android, BlackBerry, Windows Mobile, Web browsers and iPhone devices. ProntoForms™ is the trademark of TrueContext Mobile Solutions Corporation (TMN:TSXV). Established in 2001, TrueContext is a pioneer in the creation and utilization of easy to use Mobile Data Collection applications. TrueContext’s flagship product, ProntoForms™ (www.prontoforms.com) simplifies field data capture and extends the most powerful business applications to nearly any mobile device.
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet and voice services. A leader in mobile broadband, AT&T also offers the best wireless coverage worldwide, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T | DIRECTV brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.