Paris, 12 September 2016 – Sensitive to the increasing demands of consumers, vente-privee.com extends its partnership with MetaPack, leader in e-commerce delivery management services, to cover development of its international delivery strategy. The Group will work with MetaPack to accelerate the integration of new delivery services in line with its customers’ expectations.
The site has expanded its offering with high value-added services and OOH delivery options such as pick-up and drop-off points, in-store collection, as well as plans to implement secure lockers too. Faced with the unique and complex challenges of integrating new carriers, Vente-privee.com is relying on MetaPack to develop these services.
“Consumers no longer tolerate uncertainty and expect a seamless customer experience. MetaPack is helping us implement an efficient logistics strategy, meaning that we can focus on our core business. By reducing carrier integration times and simplifying the management and maintenance of delivery flows, MetaPack’s technology allows us, essentially, to optimise our operational efficiency, limit the mobilisation of our resources and accelerate implementation timeframes”, says Sébastien Bellone, Group Transport Director at vente-privee.com.
Backed up by its catalogue of 400 carriers and 4,000 services across the world, MetaPack enables the Group to respond to specific circumstances and local constraints (carriers, consumer delivery preferences, regulations and so on) mainly in France, Spain and Italy.
“We are delighted to support vente-privee.com in its international delivery strategy. As the race is on for innovation and quality of service, the ability for retailers to fulfil their delivery promise to their customers is currently a considerable challenge. Offering services which meet consumers’ daily needs, especially on an international level, is a prerequisite. Flexibility and operational excellence are essential for meeting ever-changing consumer expectations”, says Pierre Soria, VP Southern Europe at MetaPack.
Vente-privee.com founded the online sales event concept and is the global leader in the sector. Specialising in selling brand overstock since 2001, online sales are exclusive to its 60 million members worldwide. Sales are for a limited time only (3 to 5 days) and are organised in close collaboration with over 9,500 major international brands in all product categories: ready-to-wear, fashion accessories, music, homewares, wine, toys, sports equipment, high-tech…Thanks to its partnerships with brands, vente-privee.com offers irresistible discounts (50-70% off). With 3,800 employees around the world, vente-privee.com generated €2.5 billion gross turnover in 2015.
Founded in 1999, MetaPack helps eCommerce and delivery professionals to meet with the consumer’s growing expectations of delivery, whilst maintaining and optimising operational efficiency. MetaPack’s SaaS solution offers a wide range of personalised delivery services, from global order tracking to simplified return procedures, through a catalogue of 400 carriers and 4,000 services available that span every country in the world. Thanks to MetaPack, more than half a billion packages are sent annually worldwide by many of the leading eCommerce retailers such as ASOS, House of Fraser, John Lewis, Wiggle, Marks & Spencer, Sports Direct, Halfords and Tesco.