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Majority of Europeans Would Put More Trust in Organisations That Use Biometric Authentication, Unisys Survey Finds

  • Majority believe security is the primary benefit of biometric authentication for online accounts
  • Fifty percent are looking forward to the technology helping them avoid remembering passwords

London, UK, 05 December 2017 – Nearly seven in 10 Europeans (68 percent) said they would trust organisations more if they were to use biometrics for authentication, according to a new Unisys survey. The survey also found that tech-savvy consumers are ready for biometric authentication, such as fingerprint readers or iris scanning, in replacement of passwords or PINs – with half of respondents saying not having to remember passwords is a major benefit of the technology.

With responses from more than 3,500 consumers across seven countries in Europe, the Unisys survey asked consumers their opinion on biometric authentication for access to their online accounts and levels of trust in organisations that manage and store their personal data. Other top findings from the survey included:

  • Consumers cited security as the key driver for adopting biometrics, with 52 percent believing it to be a more secure way of accessing devices and services;
  • 63 percent believe biometrics to be more secure than traditional PIN and password methods, with 57 percent of those surveyed saying fingerprint scanning is the most secure form of authentication;
  • Ditching passwords was found to be appealing. Half thought biometrics would help avoid having to remember passwords, and 9 percent believe using biometrics to be “more fun” than other authentication methods;
  • Of the types of organisations that hold online accounts for the public, 51 percent trust banks to manage data and provide a seamless experience, and 45 percent put their trust in government to do the same. By comparison, just 12 percent of consumers put their trust in social media companies;
  • Fingerprint scanning was found to be the authentication method citizens would be most happy using (61 percent) – and the second favourite method was iris scanning, with 41 percent of respondents registering their support;
  • The average time a European consumer is prepared to wait for an online sign-in process is 25.5 seconds, which is promising for biometrics as a technology that will speed up the authentication process.

Salvatore Sinno, Global Chief Security Architect, Unisys, commented: “We are seeing the need for more than just the traditional password and PIN as the sole method of authentication. Mobile device usage has bought biometrics to the mainstream as more people access their phones via a fingerprint reader. With the arrival of the iPhone X, facial recognition will most likely become just as commonplace. It’s good to see the public across Europe putting trust in this technology. In today’s environment it makes sense for organisations to have a multi-layered approach to security, to address new legislation such as the General Data Protection Regulations (GDPR), and reassure the public and build trust between consumers and service providers.”

Notes to Editors
Unisys conducted its 2017 Biometrics Study in the UK, Germany, Netherlands, Belgium, Spain, Switzerland and Italy to investigate the public’s perceptions on the use of biometrics and sharing their personal biometric data for quicker and easier access to online services. Unisys surveyed more than 3,500 people in August 2017. The margin for error was ±1.6% at a 95% confidence level.

About Unisys
Unisys is a global information technology company that specialises in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytics, cloud and infrastructure services, application services and application and server software. For more information, visit

Follow Unisys on Twitter and LinkedIn.

Nick Miles, Unisys EMEA, 07808 391543

Octopus Group for Unisys, 020 3837 3744

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