Innovative Pay Later Application Opens Mobile Credit Services for Financially-Excluded, Prepaid Subscribers
‘Pay Later’, created by Juvo and fueled by Juvo’s Identity Scoring, is a digitized service that provides prepaid users with access to progressive levels of financial services, starting with airtime loans. By using Juvo’s proprietary data science and game mechanics technology, subscribers graduate to higher levels of credit based on top-up and repayment history, account information, and every day interaction. Pay Later enables prepaid subscribers to unlock access to advanced financial services. And, for Tune Talk, Juvo’s solution will drive higher levels of engagement, increase retention and develop an identity-based relationship between Tune Talk and its customers.
“Greater access to connectivity has increased the appetite for digital services among our prepaid subscribers, and we have worked hard to deliver a differentiated offering that meets their unique needs,” said Stewart Kumar, Head of Product at Tune Talk. “Juvo is in a unique position to help us transform our customer engagement, increase ARPU and support financial inclusion by creating our first lending and shopping applications. Its innovative product suite has laid the foundations for a successful digital subscriber experience with a positive social and business impact.”
Smartphone users in Malaysia are estimated to reach 17.8 million this year, and grow to 21.3 million by 2021. Tune Talk is using Juvo’s technology to create a robust application that provides a single destination for shopping, notifications, merchandising, credit extensions and account management. The Pay Later application is fueled by Juvo’s proprietary Identity Scoring technology to drive customer engagement, improving customer satisfaction through always-on access and paving the way for greater financial opportunity.
“Making credit extensions and personalized financial services available to everyone is one of the best ways for operators to increase engagement with their prepaid customers, and drive financial inclusion,” said Steve Polsky, Founder and CEO of Juvo. “Juvo’s Identity Scoring technology not only helps limit zero balance days – the times when subscribers can’t afford to top up and are therefore without service – but it also significantly reduces churn while increasing consumption. Tune Talk is bringing something new and unique to the highly competitive Malaysian market. It’s an innovation that will put its prepaid subscribers on a pathway to accessing more advanced financial services.”
“Our work with Juvo is evidence of Tune Talk’s dedication to embracing digital transformation to provide differentiated service offerings to our customers across Malaysia,” said Joseph Lim, CMO, Tune Talk. “With new, competitive SIM deals being developed daily, it is crucial that we give our customers a reason to remain loyal to our network. Our partnership with Juvo allows us to stand out from competitors, and gives our subscribers a one-stop destination to engage with Tune Talk for services, notifications and merchandising.”
Tune Talk’s Pay Later application is available on GooglePlay for users to download now.
Juvo was founded with an overarching mission: to establish financial identities for the billions of people worldwide who are creditworthy, yet financially excluded. In partnership with mobile network operators, Juvo’s proprietary Identity Scoring technology uses data science, machine learning, and game mechanics to create an identity-based relationship with anonymous prepaid users. Identity Scoring creates financial identities for users, providing ongoing access to otherwise unattainable mobile financial services to boost engagement and dramatically improve subscriber loyalty and revenue for mobile operators.
Headquartered in San Francisco, with offices in Miami, London, Buenos Aires, Manila, and Jakarta. Juvo has a reach of over 500 million subscribers across four continents and is deployed in 25 countries. For more information, follow us on Twitter or LinkedIn, or find us at www.juvo.com.
About Tune Talk
Tune Talk is the largest mobile prepaid MVNO service provider in Malaysia. Officially launched on 19 August 2009, the company aims to offer low, flat-calling rates and incentives to under-served segment of the market, providing easy accessibility and a wide distribution reach for its products. Tune Talk is the result and culmination of years of dedication and hard work. With more than 1.5 million active subscribers currently enjoying the company’s services, it is our aspiration to grow to an unprecedented level and one day becoming the ASEAN MVNO.
Tune Talk is also the main supporter behind the local MMA scene, a front runner in the development of the local Paralympic scene and other niche communities that need a boost in their growth. We believe as the communities grow, the company grows parallel with them as well. For more information, follow us on Twitter and Facebook, or at our website at www.tunetalk.com
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