- 11 October 2016, Novotel West, London, 12.10-12.40pm
London, UK, 10 October 2016 – Intershop will sponsor an omni-channel commerce roundtable discussion at the eDelivery Conference, held on 11 October 2016 at the Novotel West, London. Chaired by Intershop’s order management expert and enterprise architect Nils Breitmann, the interactive roundtable will ask why order management is the key to a seamless online and offline customer experience, and discuss the challenges, solutions, and visions of an integrated omni-channel commerce strategy.
As retailers rush to embrace omni-channel retailing to meet the ever-increasing demands of today’s savvy, always connected shoppers, they are faced with new layers of operational challenges, including the management of increasingly complex order flows. To overcome these challenges, it is essential to build a solid commerce backend, starting with a centralised omni-channel Order Management System to orchestrate omni-channel commerce processes and enable the smooth customer experience that today’s shoppers expect.
The eDelivery Conference is a pan-European event for fulfillment professionals that focuses on practical approaches to delivering the right product to the right customer at the right time, and at the same time increasing operational efficiency and profitability per order while boosting responsiveness and services. The roundtable discussions will bring together the brightest minds of the industry to share successes and challenge conventional thinking. Intershop’s roundtable will run alongside roundtables chaired by Ocado, John Lewis, M&S, and Sky. For more information, visithttp://www.intershop.com/event-details/edelivery-conference.