Communications technology business, TeleWare, has extended the capabilities of its newest compliant call recording app, Re:Call, by providing compliance support for firms with an international presence.
Re:Call is an app based recording service, meaning users can retain their current mobile services from their chosen partner. Created with requirements around financial regulation and 2018’s new data protection laws in mind, Re:Call provides a solution for separating employees’ personal and business calls and SMS on the same device.
Building up a significant userbase since launching 12 months ago, Re:Call is now used within large financial corporates such as Liberum, boutique firms such as Marshall Sterling and within businesses across healthcare and professional services too. In response to requests from customers and partners, TeleWare has now built the capability for Re:Call to be used by users in Europe, the United States and Canada. Firms with a presence in European countries including France, Belgium and Spain, as well as North America, can provide their employees with Re:Call to compliantly record conversations with peers and customers across these territories.
Re:Call supports global, local and multi-territory compliance regulations such as MiFID II in Europe, Dodd Frank in the US and the EU General Data Protection Regulation. All of which have rules around the use of communications monitoring and storage.
Steve Haworth, CEO at TeleWare, comments: “Re:Call has fast become a critical piece of our communications suite and has firmly found its place amidst 2018’s raft of regulations. 2018 has been the year of regulation for many in Europe and, if rumours are to be believed, the US may face a similar situation next year. With a public hearing currently in progress to gather comments on policy options towards consumer privacy protection.
Re:Call was created, and continues to be developed, in response to customer and partner requirements. Whilst we’re successfully up and running in multiple international territories now, we will continue to add further territories based on customer and partner needs.”
TeleWare, a Microsoft Gold Partner in multiple disciplines, has been a leading communications technology business for over 25 years. Its customers include some of the world’s leading multinational and local financial and professional services, IT, manufacturing, retail, health and public sector organisations. Today, TeleWare technology is used by one in every three FTSE 100 financial services companies.
TeleWare has created single numbering solutions, pioneered cloud-based recording solutions, is the world’s leading provider of SIM based compliant recording and the only organisation to offer both SIM and app-based compliant recording. This helps businesses meet regulatory and governance requirements. TeleWare’s ability to help businesses route their communications more effectively addresses fundamental customer experience and business productivity challenges.
With innovation at its core, TeleWare designs and builds its own software products in-house. TeleWare’s innovation resulted in 2 recent Microsoft world firsts. By routing, recording and analysing a call through the Azure platform in real time and in a fully compliant environment, it created a paradigm shift in cloud platform capabilities. A month later TeleWare did this again, being the first to migrate all fixed line operations to Azure.