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Home Office Emergency Services Network contract awarded to telent

The project will oversee the UK’s blue-light radio infrastructure as it’s replaced with a mobile 4G network

Warwick, 29 November. telent Technology Services Ltd (telent) has today announced that it has been awarded a multi-million-pound contract to test the Emergency Services Network (ESN) for the Home Office as it transitions to 4G based communications.

The ESN Assure drive test equipment, comprising of LTE scanner hardware and software, ESN devices housed in a ruggedised case and installed in a telent test vehicle. The multiple handheld devices simulate ESN usage of multiple users.
The ESN Assure drive test equipment, comprising of LTE scanner hardware and software, ESN devices housed in a ruggedised case and installed in a telent test vehicle. The multiple handheld devices simulate ESN usage of multiple users.

The win will see telent deliver the ESN Assure service and follows an announcement from the Home Office in September for a ‘new strategic direction’ for ESN. It aims to save £200 million in public money per year by fully replacing the current radio-based network with a mobile 4G network.

The new approach will mean emergency service users including police, fire and ambulance services can use data services over the network from as early as next year, with voice capabilities following soon after. The move aims to transform the emergency services way of working, especially in remote areas and at critical times when faced with network congestion, giving them priority over commercial users.

The telent contract for ESN Assure includes the full testing of the 4G commercial network from all of the mobile network providers for the emergency services. telent will also handle up to 150 individual user accounts and 50 simultaneous user logins for access to all software analysis of testing, with the possibility to develop the application to allow for more capabilities once ESN is made available.

“We’re thrilled to be involved in this new direction for ESN and help to provide the emergency services with far better data quality,” said Barry Zielinski, General Manager Public Safety & Defence at telent. “As one of the most critical communications networks in the UK, it’s crucial that officers can communicate in real-time. Our testing and service offering is second to none, with our support offices available 24/7/365.”

The contract will also include drive and walk test services for the ESN and 4G commercial networks; the provision of a helpdesk to support and maintain all components of the solution; a training service and full reporting on all tests carried out.

In addition to the contract requirements, telent will provide a hosting service of the server, drive test and walk test results in a fully secure, PSN accredited environment, within its own UK based private cloud.

Zielinski continued: “The Home Office recognising the quality of our testing services is a brilliant achievement for us. This ambitious project will change the way that emergency services communicate and ensures that they are rightly prioritised. It reflects our credibility in the industry and delivery capabilities, putting us at the heart of the ESN. We can’t wait to see the transformation.”


Notes to editors

About telent
Dedicated to defining the ever-changing digital landscape, telent designs and delivers solutions and services that enable organisations to create, improve and maintain their mission critical communications networks.

Vital in the effective operation of the nation’s infrastructure and at the heart of many of the UK’s and Ireland’s best-known brands, telent operates within various industry sectors, including Transport, Service Provider, Public Safety, Defence, Government/Public Services and Enterprise.

telent’s industry expertise and professionalism make the company a partner of choice for organisations at the forefront of the digital revolution. telent was recently appointed as the new supplier to Highways England to operate and manage the National Roads Telecommunications Service, a vital component of the UK’s critical national infrastructure.

Clients include London Ambulance Service, Merseyside Fire & Rescue Service, East Sussex Fire & Rescue Service, Northumberland Fire & Rescue Service, Tyne & Wear Fire & Rescue Service, North West Fire Control, Maritime & Coastguard Agency, Metropolitan Police, Kent Police, Home Office, RNLI and Cheshire Police.

Additional information can be found at
Twitter: @telent_UK

Media Contact
Proactive PR
Tel: +44 1636 704888

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