CCL was working with an international airline client to migrate a legacy charter and group booking application from one Salesforce.com instance to a new one. Very early on in the project CCL discovered that there were considerable elements of unsupported custom code and that these had to be redesigned and redeveloped. The airline took the opportunity at this stage to request changes and improve the application in line with their new business processes. CCL worked with FusionExperience to migrate the application to the latest salesforce.com environment and re-architected the booking engine functionality and complex pricing algorithms using Apex and VisualForce.
For business reasons the airline had a strict project deadline and despite all the unknowns involved the project timescales were maintained and FusionExperience delivered on time and to budget. The airline went live with the application on schedule without any post-production problems or warranty fixes required. They now have an up to date system that has achieved a game changing transformation in the way it does business.
Robin James, Platform Evangelist for FusionExperience said; “The ability to seamlessly work with our partners on salesforce.com projects enables rapid scaling of resources and capabilities. This ensures that the client is delighted by the results, yet unaware of the complex extended ecosystem that has been involved. This is facilitated by that fact that we all speak the same salesforce.com language.
Cloud Consulting is an ideal partner to work with in this way, as our delivery and technical strengths are well matched with their intimate client facing approach.”
Tim Pullen, Managing Director of CCL added: “We already had a close relationship with FusionExperience and it was natural for us to turn to them for help with this suddenly extremely challenging project. The combination of cleaning, segmenting and splitting the data in Salesforce.com, extracting the system configuration and custom code and then creating a new system was tough enough to start but then having to redevelop the application from scratch took it to a new level.
Right from the start Robin James and his team took everything in their stride and provided a level of comfort, reassurance, skill and professionalism that we’d never experienced before from other partners. Bear in mind that the old system had no user or technical documentation plus undocumented code and you begin to understand just how good the end result has been for the airline. Thank you Fusion!”