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Flexible Working is the Path Forward – Maintel Study

  • 64 per cent of remote workers don’t feel micromanaged
  • 73 per cent believe their company has a good flexible work policy
  • 58 per cent would spend less time in an office environment

London, 26 April 2017: Maintel, the fast-growing provider of managed communications services, today announced the results of a study on flexible working preferences in the UK. The study polled 1,000 employed adults in the UK, ages 18 and over.

The study revealed that today’s multi-generational workforce prefers flexible working to traditional office hours and location. Flexible work policies are perceived as an important workplace benefit, with 73 per cent of respondents citing the company they work for has good flexible work policies in place. Indeed, 64 per cent of remote workers don’t feel micromanaged, and 58 per cent would take the opportunity to spend even less time in an office, if it were available.

In addition, the survey found that 60 per cent of respondents believe technology can replace in-person interaction in the workplace. Yet there remain challenges with flexible work, including indifference regarding the security of company data (66 per cent) and distractions at home (31 per cent).

“Employee expectations for when, where, and how they work continue to evolve. This means businesses’ management, policies, and IT systems must do the same,” said Rufus Grig, CTO at Maintel. “The real trailblazers put their employees’ working styles first, and use technology to back that up. For some companies this still requires a culture shift, judging employees on outcomes rather than attendance.”

“Equipping employees with the right solutions to successfully work remotely and keep company data safe is critical. This enables effective employee performance, recruitment and retention, delivering a good ROI in technology investments.”

Key Research Findings:

Flexible work is the future:

  • Almost three quarters of respondents to the survey (73 per cent) think that their company has a good flexible work policy in place
  • Two thirds (66 per cent) would feel comfortable asking their manager if they could work more flexibly
  • Those between the ages of 25 – 44 and working outside of London were mostly likely to feel comfortable asking their manager for flexible work options
  • Almost six in ten (58 per cent) said that they would take advantage of the opportunity to spend less time in an office environment
  • The 55+ age group were more likely to take advantage of working away from the office than those between the ages of 18 – 24
  • Those living outside of London were more likely to take advantage of not working in an office environment

The implications of flexible work:

  • 60 per cent of respondents believe technology can replace in-person interaction in the workplace
  • Two thirds (66 per cent) of those polled say that they do not worry about the safety of company data when working remotely
  • Distractions were the greatest challenges when working from home (31 per cent), followed by fixing IT problems (30 per cent), getting hold of colleagues (28 per cent), and feeling isolated (25 per cent)
  • The greatest distractions when working from home were television (30 per cent), household appliances e.g. dishwasher, washing machine (24 per cent), and household chores (20 per cent)

METHODOLOGY – The study was conducted by OnePoll between 12th – 29th February, 2017 and polled 1000 employed adults in the UK, ages 18 and over. Participants were recruited online and were paid to participate.

More information on flexible working preferences among employed adults in the UK, and effective strategies to implement unified communications solutions can be found here:

About Maintel
At Maintel, we transform our customers’ communications from conventional to exceptional.

Maintel is a fast-growing provider of managed communications services for public and private sector enterprises across the UK.

We securely connect workforces in the office, on the move and in the cloud to make more agile organisations, more productive workers and better engaged customers. We’re passionate about technology, collaboration and communication, and are driven by delivering managed services that put enterprises on the path to business transformation.

Maintel continually invests in its people and products, enabling us to remain among the most accomplished managed services providers.

Founded in 1991, Maintel became AIM listed in 2004. Significant organic growth continues to spearhead our success, feeding the expansion of our footprint and additional capabilities to support the requirements of thousands of customers.

Operating across eight locations in the UK and Ireland, our team of almost 700 people has been bolstered by the acquisition of key enterprise technology providers that complement our core proposition.

Please visit for more information.

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