Edinburgh, UK – 17th November, 2017: Axios Systems, one of the world’s leading providers of IT Service Management (ITSM) and IT Operations Management (ITOM) solutions will be attending ITSM17, the Annual Conference and Exhibition organised by ITSMF UK.
Axios Systems will be among the exhibitors at the two-day event, and will showcase the latest version of its all-in-one, fit-for-purpose ITSM solution assyst.
The company’s Chief Technical Officer Chris Rydings will also discuss the importance of service quality meeting the ever increasing demand for faster IT in a 45-minute presentation entitled: “How does ITIL Embrace Cloud and DevOps Adoption?” on Monday 20th November at 12:15pm.
Rydings will examine the now ubiquitous expectation of quick customer service and whether it is possible to control this alongside ensuring optimal service quality.
The risks of uncontrollable consumer demand are well-documented and have a detrimental effect on overall service quality. The utilisation of DevOps and Cloud operations looks to reduce these negative aspects and provide more visibility and control over service delivery.
Speaking ahead of the event, Rydings said: “ITSM17 is one of the stand-out events for ITSM and ITOM professionals and it offers us the chance to communicate the latest developments to our leading solution assyst to hundreds of our industry peers.
“With DevOps and Cloud becoming larger talking points within the ITSM and ITOM space, and the landscape placing more emphasis speed of service delivery versus quality of service, we need to be agile to meet the increasing customer demand.”
About ITSMF UK Ltd
ITSMF UK is the country’s leading association for organisations involved in IT service management.
Its membership is drawn from a wide cross-section of organisations, including ITSM suppliers and service providers; user organisations; training companies and academia; consultancy, standards and practice bodies; as well as independent professionals.
Altogether, it has around 500 member organisations covering nearly 6,000 individuals.
Its members range from large multinational companies to small firms working across the commercial, public and not-for-profit sectors.
About Axios Systems
For almost 30 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve their infrastructure operations, but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.
Axios’s enterprise software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges.
assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and Axios was the first vendor to achieve this within one comprehensive intelligent solution.
For more information, please visit our website at http://www.axiossystems.com/
For further information, please contact:
Phone: +44(131) 220 4748