Due to the nature of work carried out at the firm, it required a configurable case management system to ensure all files, claims and documents could be dealt with consistently and in keeping with Spotlite Claims’ standards.
The company has selected Eclipse’s Proclaim Case Management Software solution thanks to its inherent flexibility and user-friendliness. Utilising Proclaim’s wide range of market-leading toolsets, the management team will be able to tailor any element of the system to fit in line with requirements – including screens, data fields, reports, workflows and documents.
In addition, Proclaim’s Task Server tool will provide the firm with a solution to administrative hurdles, automating regular tasks and carrying out labour-intensive duties such as creating and distributing reports.
Steven Jones, Spotlite Claims’ Operations Director, comments:
“With such specific requirements, the search for a robust yet flexible case management system has been somewhat challenging. After meeting with Eclipse however, it became clear that its Proclaim solution could – and will – provide complete customisation, ensuring my team can progress cases efficiently, and in the manner our clients have become accustomed to.”
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Eclipse Legal Systems, part of Capita Plc, is the UK’s leading provider of legal software solutions, employing over 160 staff at its Yorkshire HQ.
The firm’s Proclaim software system is in use by 25,000 professionals within a vast range of market sectors, territories and work areas. Proclaim is Endorsed by the Law Society (the only solution of its type to hold this accreditation) and integrates all case management, accounting, document management, reporting, time recording, task and diary functions into one desktop solution.
TouchPoint+ is Eclipse’s unique self-service system, providing an always-on, platform agnostic portal for law firm clients and business partners.
Proclaim clients include:
- Co-operative Legal Services
- Spotlite Claims
- Carillion plc
- QualitySolicitors (Howlett Clarke, Lockings, Oliver & Co, and others)
Eclipse’s market territories include:
- UK and Ireland
- British Virgin Islands
Alternatively, call 01274 704100 or visit www.eclipselegal.co.uk