Secure payment solutions and multi-channel customer service provider Eckoh, has won a new three year contract to supply additional payment security for Hillarys, the UK’s leading supplier of made-to-measure windows dressings.
The service has already undergone live trials and will achieve full deployment in July 2015.
“Ensuring that customers’ payment card details are completely secure has always been a priority,” said David Lewis, ICT Director at Hillarys. “But we are always keen to take advantage of new technology to ensure that we stay at the forefront and allow customers to transact with us in the way that they choose. After evaluating a number of secure payment solutions, we selected Eckoh as a partner because of their clear expertise in implementing payment solutions, their PCI DSS level one status and the flexibility and ease-of-use of their CallGuard solution. It provides our customers who want to make payments over the phone with a convenient and highly secure payment service that delivers an excellent customer experience.”
Nik Philpot, Chief Executive Officer of Eckoh, commented: “We’re delighted to win the contract with Hillarys as a highly reputable customer service brand. CallGuard helps to reduce a real business risk for organisations like Hillarys whilst providing a secure payment environment for their customers. Consumers are becoming more aware of how vulnerable their card data is and will increasingly expect the same level of security when making payments over the phone, as they do when buying over the web or at retail outlets.”