easyJet has developed and introduced a new pre-flight boarding system at Geneva Airport in Switzerland that speeds departures, increases flexibility and cuts costs by using Panasonic rugged handheld devices.
The new mobile solution ensures pre-flight boarding can take place quickly and efficiently, even when boarding gates are changed at short notice, minimising any potential delays. Due to the success of the new system, easyJet is now considering rolling out the solution to other airports in Europe.
Challenged to find a new solution
easyJet’s IT team was originally challenged to find a new departure gate solution that provided a more flexible and cost efficient solution for pre-boarding passengers at Geneva Airport. “There was an opportunity to reduce costs but we also saw the opportunity to improve and increase the flexibility of our pre-flight boarding process,” said Graham Cottrell, Business Analyst in Operations Systems at easyJet. With a mobile solution, easyJet staff can much more easily handle short-notice changes to departures gates, for example, by setting up temporary pre-flight boarding areas – minimising any potential delays.
easyJet has developed its own application to run on Panasonic Toughpad FZ-F1 handheld devices. The new mobile solution ensures pre-flight boarding can take place quickly and efficiently, even when boarding gates are changed at short notice, minimising any potential delays. Due to the success of the new system, easyJet is now considering rolling out the solution to other airports in Europe.
The application was developed by easyJet’s own in-house team but they looked externally for a suitable mobile device to run the application. The team reviewed all the major providers but the Panasonic Toughpad FZ-F1 handheld stood out from the rest.
“The Panasonic device was initially interesting to us because it had an integrated barcode reader. We ran a trial with a number of devices and our agents were raving about the Panasonic device,” said Graham. “They found it much faster to use because of the angle of the barcode reader, the size and clarity of the screen and the design; it felt much easier to use when in the hand.”
“With the barcode reader, our agents can just hover the reader over the paper or mobile phone to scan a boarding pass without having to rotate their arm. It may sound trivial but when scanning hundreds of passes a day this can make a significant difference to the speed and comfort of our agents.”
Worked closely to optimise solution
After selecting the Panasonic device, the team worked closely with Panasonic to optimise the solution. “The collaboration between ourselves and Panasonic has been particularly great; from answering all our questions and queries to loaning devices for the trial and listening to feedback about specific use cases,” said Graham.
Alongside the 55 Panasonic handheld devices, the Panasonic Professional Services team, based in Cardiff, Wales, also designed and built a special stand for the devices to enable the agents to work in a hands-free mode when required.
Darren Munday, Transportation Business Manager UK & Ireland at Toughbook, said: “Alongside the Panasonic devices deployed at Geneva, the Panasonic Professional Services Team based in Cardiff used their experience in accessory solutions for vehicles, desk, cradle and mobile docking solutions to design and build a special stand for the device to enable agents to work hands free when required. This cutting-edge device has also been used for mobile workers in the postal and courier services, transportation and logistics, emergency and public safety, utilities, retail, manufacturing and defence sectors.”
To view the easyJet case study video please click here: https://www.youtube.com/watch?v=VQN3baaFtfE&index=1&list=PLTwXQpLiSw7k4g4xhpbf__IWvShuUa03T
To download the written easyJet case study please visit: https://business.panasonic.co.uk/computer-product/force-download/192073/easyjet-boarding-application.pdf
For further information on the Panasonic Toughbook range of mobile computing solutions visit: www.toughbook.eu.
For more information about easyJet visit: https://www.easyjet.com/en
The Amber Group
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About Panasonic System Communications Company Europe (PSCEU)
Panasonic System Communications Company Europe’s (PSCEU) goal is to improve the working lives of business professionals and help their organisations’ efficiency and performance through world leading technology. We help organisations capture, compute and communicate all sorts of information: image, voice, and textual data. With around 350 staff, engineering design expertise, global project management capability and a large European partner network, PSCEU offers unrivalled capability in its markets.
PSCEU is made up of six product categories:
- Broadcast & ProAV offers high quality products and solutions to ensure smooth operation and excellent cost-performance to end-users in the areas of remote camera solutions, switchers, studio camera solutions and ENG P2. The VariCam line-up of professional digital video cameras are capable of true 4K and High Dynamic Range (HDR) which makes them the ideal solution for cinema, television, documentary and live event production.
- Communication Solutions offer world leading communication solutions including professional scanners, telephony systems and SIP terminal devices.
- Computer Product Solutions help mobile workers improve productivity with its range of Toughbook rugged notebooks, Toughpad business tablets and electronic point of sales (EPOS) systems. As European market leaders, Panasonic Toughbook had a 67% revenue share of sales of rugged and durable notebooks and Panasonic Toughpad held a 56% revenue share of sales of rugged business tablets in 2016 (VDC Research, March 2017).
- Industrial Medical Vision provides applications for various segments such as medical, life science, ProAV or industrial. The product portfolio includes complete and OEM micro camera solutions. End-users, system integrators or distributors can choose from a range of full product solutions and component vision technology.
- Security Solutions, including video surveillance cameras and recorders, video intercom systems and intruder alarms.
- Visual System Solutions, including projectors and professional displays. Panasonic offers the widest range of Visual products, and leads the European high brightness projector market with a 37.20% market revenue share (Futuresource >5klm (FY16 April 2015 – March 2016, excl. 4K & digital cinema).
Panasonic Corporation is a worldwide leader in the development of diverse electronics technologies and solutions for customers in the consumer electronics, housing, automotive, and B2B businesses. Celebrating its 100th anniversary in 2018, the company has expanded globally and now operates 495 subsidiaries and 91 associated companies worldwide, recording consolidated net sales of Euro 61.711 billion for the year ended March 31, 2017. Committed to pursuing new value through innovation across divisional lines, the company uses its technologies to create a better life and a better world for its customers. To learn more about Panasonic: http://www.panasonic.com/global
easyJet flies on more of Europe’s most popular routes than any other airline. easyJet carries over 80 million passengers annually, of which more than 12 million are travelling on business. easyJet flies over 280 aircraft on more than 880 routes to over 140 airports across 31 countries. More than 300 million Europeans live within one hour’s drive of an easyJet airport.
easyJet aims to be a good corporate citizen, employing people on local contracts in seven countries across Europe in full compliance with national laws and recognising their trade unions. The airline supports a number of local charities and also has a corporate partnership with UNICEF which has raised over £10m for the most vulnerable children since it was established in 2012.
The airline takes sustainability seriously. easyJet invests in the latest technology, operates efficiently and fills most of its seats. Since 2000 easyJet has reduced its carbon emissions per passenger, per kilometre by over 30%. Its latest target is a further 10% reduction from today’s performance by 2022 and a 38% improvement from 2000.
Innovation is in easyJet’s DNA – from our launch almost 20 years ago when we changed the way people fly to the present day where we lead the industry in digital, web, engineering and operational innovations to make travel more easy and affordable for our passengers. To learn more about easyJet visit: https://www.easyjet.com/en