New customer to meter offering slashes tech costs by 25% and combines full power of customer information systems and meter data management systems CS Week – Fort Worth, Texas—May 23, 2017 Oracle today unveiled Oracle Utilities Customer to Meter, a comprehensive meter-to-cash solution for today’s customer-first utility. Oracle Utilities Customer to Meter is the first…
The company can also boast a solid presence and key customer experience dating back to the year 2000, with 1000+ seat contact centres-of-excellence across three major UK sites powered by cutting edge technology, data analytics, tools and insight. The business also places great focus on developing intelligent, engaged staff and takes a holistic approach to talent retention and people development ensuring that resources are trained and motivated to deliver the best service to customers in your business. Each Yonder client receives a service tailored to their particular needs and to the specific profiles of their customers.
Chris Robinson, Yonder Digital Group, comments: “With this rebrand we confirm our commitment to provide optimum client solutions, powered by an omni-channel single view of the customer allowing clients to fully understand the customer journey across channels that leads to real business results. With our combination of extensive delivery centre experience and new technology we are able to provide the right intelligence for clients to balance risk and experience leveraging cross-selling and up-selling opportunities and delivering rapid problem resolution. This also allows us to robustly measure and analyse performance and quality data across multiple touch points and maximise ROI on customer engagement for our customers.”
Yonder Digital Group is an established UK outsourced customer management provider since 2000. With 1000+ seat technology enabled omnichannel contact centres-of-excellence across 3 sites, Yonder provides customer experience services all year round. For more information, please visit https://yonderdigitalgroup.com/.