Ascertus’ reputation for delivering superior support services is gaining momentum in the European market
Lundgrens will benefit from a proactive approach to support service delivery and regular health checks, ensuring that technology-related issues are pre-empted in a timely manner to mitigate potential disruption to the organisation. Ascertus will also enable Lundgrens to migrate to the Windows 10 operating system and Microsoft Office 2016 productivity suite, in preparation for the firm’s upgrade to the current version of iManage Work.
Lundgrens selected Ascertus post an exhaustive investigation into the offerings of vendors providing iManage Work support in the market. The firm selected Ascertus for its proactive focus on support, which underpins every aspect of the company’s operations.
“Ascertus clearly stood out for its professional attitude towards customer communication,” explained Nikolaj Clausen, CTO at Lundgrens. “Also, unlike many organisations, the company lays equal emphasis on providing support services and delivering technology implementations. This approach clinched the deal for us.”
Account management will form a key part of Ascertus’ support services to Lundgrens, delivered by staff who are skilled in inter-personal communications. Aside from the annual health checks, the Ascertus and Lundgrens teams will meet on a monthly basis to review the status of the technology and look for ways to enable the firm to gain the most benefit from iManage Work.
“We are gathering momentum in Europe, especially among law firms, who are crying out for a partnership-led approach to business with technology vendors,” commented Roy Russell, CEO of Ascertus Limited. “Support is not something that we ‘tag on’ to our core offering. Rather a support-led approach to business is engrained in our culture and operations. This sets us apart in the industry.”
About Ascertus Limited
Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations around the world. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com.