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Continuous Listening to Patients and Healthcare Professionals at Heart of 7i Group and Confirmit Collaboration


‘In-the-moment’ insight to contribute to improved patient outcomes

London and Manchester, UK, New York, NY and Oslo, Norway27 March 2018Confirmit and 7i Group Ltd, a specialist healthcare consultancy, have formed a strategic collaboration to harness their Market Research and pharmaceutical sector knowledge and expertise. The collaboration will enable an enhanced patient-centric approach to drug development and the evolution and delivery of medicines, devices and treatment protocols.

Confirmit logo

7i will use Confirmit’s text analytics solution, Confirmit Genius, to listen to what patients and healthcare professionals (HCPs) are saying publicly about treatments, collating, analysing and interpreting unstructured data from sources such as patient forums and blogs to identify themes and sentiments. This data is gathered in strict accordance with GDPR regulations (including informed consent) and Market Research codes of conduct, and is then combined with proactively generated structured feedback from surveys, SMS, voting apps and other data sources in Confirmit Horizons. This will allow 7i to present pharmaceutical, biotechnology and medical device companies, and healthcare providers, with deeper insights into the attitudes and beliefs of patients and HCPs via Confirmit’s real-time dashboard, Reportal.

Andrew Sellick, Managing Director at 7i Group said: “Publicly sharing thoughts, opinions and experiences online is increasingly part of everyday life. It is often the environment in which patients and HCPs are most likely to express their views on a medicine or device in a ‘real world’ setting. It is logical, therefore, to harness this publicly available evidence to get a better understanding of the true patient experience. There is also a great opportunity to gather opinions from HCPs and to share this insight with healthcare companies and healthcare providers, enabling them to improve treatment protocols, medicines and medical devices.

“We believe that the combination of Confirmit’s leading-edge technology with our expertise in healthcare will enable the development of a new, innovative approach to generating ‘in-the-moment’ insight from patients and HCPs alike,” he said.

“Continuous online listening, combined with the more traditional Market Research approach, will provide valuable insights which will ultimately contribute to improved patient outcomes. It is this drive to enhance the lives of patients that is at the heart of the collaboration between Confirmit and 7i Group,” Sellick added.

Commenting on the collaboration, Tim Hannington, EVP at Confirmit said: “We look forward to working with 7i in providing the pharmaceutical industry with the holistic view it requires to put the patient at the heart of improving existing medicines and future drug development. We are confident that Confirmit Genius will provide the sentiment analysis capabilities 7i requires at scale and that Confirmit Horizons will support 7i’s expansion into new territories as it enters new markets.”


About Confirmit
Confirmit is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.

About 7i Group Ltd
7i Group combines an in-depth knowledge of the healthcare sector with leading edge technology with the aim of helping pharmaceutical, biotechnology and medical device companies and healthcare providers improve the lives of patients.

7i Group Ltd was founded in 2017 and is based at the prestigious BioHub at the Alderley Park campus in Cheshire, UK. This campus is home to over 150 companies working in biotech and life sciences.

7i Group is also committed to donating 1% of annual pre-tax profits to healthcare charities. Visit www.7i-group.com for more information.

Confirmit Media Contact
Melanie Oxford
Indigo River
M: +44 7515 632065
E: mel@indigo-river.co.uk

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