Report cites Confirmit’s strengths in surveys, analysis and guidance
“As customer expectations continue to rise, more and more businesses are implementing modern strategies and solutions to improve customer experiences and nurture a customer-centric culture,” said Ken Østreng, President and CEO, Confirmit. “We are thrilled to be recognised by Forrester as a leader in this evaluation and believe we are helping organisations deliver this transformational change. This recognition fuels our commitment to innovation and we look forward to continuing to identify new opportunities for our customers to quickly, efficiently, and effectively collect and analyse feedback.”
The report cites that “CX pros will also appreciate Confirmit’s features for driving action, like its widget that helps define targets for CX metrics.” It also states, “Confirmit has made strides in improving usability and providing guidance to its users. Its reference clients, who are often in B2B industries where the vendor has deep expertise, praise the flexibility and reliability of Confirmit’s execution.”
In Forrester’s 39-criteria evaluation of customer feedback management platform providers, the research firm identified what they deem the 10 providers that matter in the category and researched, analysed and scored them. The Forrester Wave: Customer Feedback Management Platforms report assesses the state of the market, and details findings about how well each vendor fulfills the criteria and where each fits in relation to each other.
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.