Citrix and ServiceNow Drive Advancements in Workspace Automation and Experience


Citrix Cloud Automation Service with ServiceNow Saves Time and Improves Productivity for Organizations

SANTA CLARA, Calif.–In order to help organizations make the shift to people-centric computing by providing a powerful workspace experience, today Citrix announced the availability of the Citrix IT Service Management Connector, certified by ServiceNow and now available in the ServiceNow Store. Citrix and ServiceNow have worked together to deliver this first of its kind solution. Citrix ITSM Connector reduces the time commonly associated with application and desktop provisioning, significantly improving the experience ServiceNow ITSM customers can provide to their employees.

Certification by ServiceNow is only granted to apps available in the store and signifies that the ITSM Connector has successfully completed a set of defined tests focused on Now Platform™ security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of the Citrix IT Service Management Connector with ServiceNow.

By automating common Citrix workflows, ServiceNow ITSM customers can rapidly on-board and off-board employees, provision virtual desktops or applications quicker, and automate common help-desk requests directly in ServiceNow, saving hours of time and increasing productivity for both IT and employees. This integration with ServiceNow will help drive greater efficiencies for customers, service providers and employees on common tasks, increasing productivity and freeing up IT resources to focus on more strategic projects.

“At Citrix Synergy, we announced our intent to develop an integration with ServiceNow to continue to drive a superior experience and increased productivity for our customers. Our customers told us that they needed time-saving automation via integration with ServiceNow in their growing digital workspace environments. This integration will help IT and employees save time and get faster access to Citrix services by automating common workflows,” Calvin Hsu, vice president of product marketing at Citrix.

“By automating workflows between Citrix and ServiceNow, our customers can provision IT services faster, enabling greater levels of productivity for IT and delivering a better work experience for employees,” said Avanish Sahai, vice president, worldwide ISV and technology alliances, ServiceNow.

“As a leader in digital transformation, we enable our customers to digitize with confidence,” said Ramanan Ramakrishna, head of service portfolio and innovation, Fujitsu, Digital Technology Services. “The new capabilities of Citrix and ServiceNow align well with our full lifecycle, end to end enterprise service management services.”

“As an award-winning ServiceNow partner, Wipro is keen to embrace this recent Citrix value add to further help our customers transform into as-a-service enterprises,” said Seshu Venkata, general manager, Cloud Infrastructure Services, Wipro.

“I believe that the collaboration between Citrix and ServiceNow is a game changer for our engagement with Citrix and has the potential to add much more value to our shared customers,” said Monique Ouellette, vice president, Global Digital Workplace Services, IBM

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About Citrix:
Citrix (NASDAQ:CTXS) is powering a better way to work with unified workspace, networking, and analytics solutions that help organizations unlock innovation, engage customers, and boost productivity, without sacrificing security. With Citrix, users get a seamless work experience and IT has a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments. Citrix solutions are in use by more than 400,000 organizations including 99 percent of the Fortune 100 and 98 percent of the Fortune 500.

For Citrix Investors:
This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company’s key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company’s filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release and timing of any features or functionality described for our products remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

Source Citrix

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