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CIM Digital Summit 2018 tackles the key issues facing marketers today

  • Marketers from Royal Mail, SORTEDfood, and Lonely Planet to discuss new ways of interacting with customers and addressing changing consumption patterns

  • Marketing leaders to debate how to take advantage of the challenges facing the industry, such as Brexit, mistrust, fake news, new technologies and brand transparency

  • The flagship marketing event will launch new research on the digital skills gap and advise marketers how to address gaps in their knowledge

On 20 September, the CIM Digital Summit 2018 will welcome delegates from across the UK to hear from business leaders and leading brands on how to harness the power of marketing, take advantage of key opportunities and address key issues such as: trust issues, fluctuations in customer behaviour and technological disruption.

Britain’s impending exit from the EU and increasing pressure for marketers to lead business growth have put a spotlight on the marketing industry in the last year. CIM has led the way in testing the preparedness of the marketing industry to respond to these transformations, advising marketers on how to seize opportunities and avoid potential pitfalls.

Lonely Planet and SORTEDfood on creating content that cuts through
Hosted at 30 Euston Square, London, CIM’s Digital Summit 2018 will allow delegates to hear from global organisations such as Lonely Planet and SORTEDfood on how they have tackled massive changes to consumer priorities and content consumption within the industry. Tom Hall, editorial and brand director at Lonely Planet, and Jamie Spafford, co-founder and marketing director at SORTEDfood, will discuss how they have harnessed the power of marketing to deliver business growth with multi-channel and customer-focused strategies.

Royal Mail and The Page Group discuss building a customer-focused culture
Marketing leaders from across the industry, including Royal Mail and The Page Group, will share their experiences of the importance of trust as a key dynamic in customer behaviours post-GDPR, and how organisations can ensure their team is upskilled to meet the challenges ahead. Sessions on the day will also examine the internal drivers of success, helping to ensure marketers have the right culture, structure, skill sets and recruitment strategy.

New research announced: Senior marketers lack skills in PPC, e-commerce and data
The event will also launch key research from CIM and Target Internet, assessing the current capabilities of the UK marketing industry in the wake of disruption from technology and Brexit. Earlier this year, CIM produced a major report, Export Ready, in collaboration with PwC, which canvassed the opinion of marketers across the country to gauge the confidence of the sector, ahead of Brexit. Target Internet and CIM have since collaborated to produce the Digital Skills Benchmark, assessing the digital skills levels of marketers across the industry. Results from these studies will be shared at the summit, and CIM and Target Internet will advise organisations on how they can upskill their capabilities in key areas that will become ever more crucial in the coming months, such as digital skills and capacity to export.

Discussing the day, CIM CEO, Chris Daly, said: “Now is a critical time for marketing, and as such we would urge CIM members and the wider marketing community to attend the Digital Summit to ensure they are up to date on the latest developments affecting the industry. Organisations are increasingly turning to marketers to deliver real business growth and lead in the face of uncertain times. With Brexit looming, we predict that this reliance on an effective marketing function will only increase, and marketers need to be sure that they have the skills to succeed.”

Book for your ticket for CIM’s Digital Summit now to discover how the skills demanded by today’s marketing have shifted in line with technology. Transformative times call for new competencies, and marketers must be ready.

– ENDS –

Notes to editors

For media enquiries
For further information please contact the Chartered Institute of Marketing press office at Good Relations on

For CIM enquiries
James Delves
CIM Head of PR and External Engagement

Ally Lee-Boone
Content and Engagement Executive

About CIM
The Chartered Institute of Marketing (CIM) is the world’s leading marketing body, with over 30,000 members worldwide, of which there are over 3,000 Chartered Marketers. CIM’s mission is create marketing advantage for the benefit of professionals, business and society with a focus on export, data and skills. It believes marketing is the critical factor in driving long term organisational performance.

CIM provides members and organisations with five key benefits:

  • Partnership – CIM is a professional and organisational partner to support performance and career development
  • Education – CIM allows individuals and businesses to continuously upskill
  • Information – CIM keeps members up to date with the latest marketing thinking, and keeps organisations at the forefront of practices
  • Connection – CIM provides access to services, expertise and peers
  • Recognition – CIM is the global benchmark of professional competence

For more than 100 years, CIM has supported, represented and developed marketers, teams, leaders and the profession as a whole. There are 130 CIM study centres in 36 countries and exam centres in 132 countries worldwide. In the last year, over 7,500 people registered at over 230 UK CIM events. Find out more about CIM by visiting

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