Guest Post | Advt. | Query:


KUALA LUMPUR, 2 JULY 2018 – Celcom Axiata Berhad has won multiple awards
recognizing the implementation of multiple initiatives and its positive impact on
delivering an awesome customer experience to its customer base.

At the recent Frost & Sullivan’s 14th Annual Malaysia Excellence Awards event held at
Hilton Hotel Kuala Lumpur on 26 June 2018, Celcom was recognised with two award
wins for its Customer Experience achievements in the Telecommunications Industry:

 Excellence in Customer Experience – In Store Experience, 2018
 Excellence in Customer Experience – Contact Centre, 2018

In addition, Celcom received for the fifth consecutive year, the Telecom IoT Service
Provider of the Year award.

On the same day, Celcom was also recognised regionally being among the leading
players in with the Best Customer Service 2018 award by TelecomAsia on an event
held in Singapore.

Celcom is focused on delivering an awesome customer experience as the key anchor
point of its strategy. While digitising its operations to enrich customer experience is still
an important agenda, Celcom realised that the conventional touchpoints are still the
preferred channels for selected group of customers. Therefore, its key initiative had
included the revamp of its Celcom bluecube stores with a new and fresh look as well
as new experiences for its customers, simplification of processes and empowering
employees in customer facing roles at its contact centres or a revamped training
agenda for its agents in both retail shops and contact centres to provide for better

This is part of a broader initiative set across the company that includes other areas
such as Celcom’s Social Media Experience Hub, or the launch of a state-of-the-art
Intelligent Virtual Agent service.

Michael Kuehner, Chief Executive Officer of Celcom Axiata Berhad, said that local
and regional industry recognition for its customer service is the result of Celcom’s
ongoing initiatives in accelerating Celcom’s customer focused agendas.

“This is indeed a momentous accolade for us as we continue our transformation
journey towards becoming an agile company. It is also recognition for the outstanding
performance and dedication of every Celcom employee. We will continue to be
innovative and create more awesome moments for our customers.”

Commenting on Celcom’s reigning title for IoT Provider of the Year, Michael Kuehner
added, “We are proud to be recognised as an industry leader and a contributor to
the nation’s development in multiple industries and business segments. Celcom
remains committed to delivering optimum IoT experience so that our customers will
benefit from enhanced business productivity and operational efficiency.

“We would also like to thank the 9.6 million customers for being a part of our journey
by providing us with their unwavering support. We are where we are today because
of them,” Michael concluded.
Source Celcom Malaysia

Have any Question or Comment?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

…… ……. … …

……… …. …….

….. …… ………

……. ….. …….

.. ……. …….. 0

buy! buy! CHEAP! Telefonie VoIP CHEAP! buy! buy! CHEAP!

.. ……. …….. .

buy! buy! CHEAP! Telefonie VoIP CHEAP! buy! buy! CHEAP!


……. ….. ……..


For the 2012 MLB period, we found an totals forecast Joao’s Renowned Over/Under João Zorro Gonçalves, Zcode Totals Pro, System of the time with progressions that have been successful over 98 98% ... We eventually perfected our over/under program ( Zcodesystemexclusive ), although it h-AS has brought years of investigation. Five Steps to Making a Winning MLB Method: 1. Execute appropriate cash management tools. 2. MLB rules that are comprehend. 3.Extensive testing back to make sure successful longterm results ...


There is always a challenge when you're dealing with the Foreign Exchange Market. That's just the nature of the beast. The best thing you can do is to learn about how the market operates as a whole so that you will be ready to meet these challenges. iq option penipu Never be misled by any profit gains in binary options. This is the number-one way traders end up losing their money and ultimately failing. Remember that the same things that make you laugh can make you cry in this market, and you can lose that $700.



Learning Polish has never been this fun and easy as with our podcasts Learn Polish with Polishpod101 Start today and become conversational in Polish in no time


The Best Website Agen Poker Resmi Terpercaya come join


Do you need edmonton phone systems service ? Call complete communications today!

……… ……… .


High-tech solutions for easy start-up of your IPTV/OTT-business



If you want to purchase not only one item, you have a chance to enjoy privileges. There is a sale’ tab on the site which offers a fantastic range of reduced counterfeit watches and accessories, such as sunglasses, cufflinks, watch straps and pens. Luxury Jewelry Replica At MCA.MN On Sale You get a 5% discount if you buy two pieces, this discount increases to 10% if you buy 4 pieces or more. There is free international shipping on all orders on this site. We also offer customers a free return anytime with a 100% money back guarantee.