Guest Post | Advt. | Query:

Call recording and GDPR: a UK legal perspective

London, 26th June 2018 – While there is a growing need to record mobile calls, non-compliance of General Data Protection Regulation (‘GDPR’) could lead to substantial fines. Resilient plc is pleased to announce a new eBook to help guide organisations around the challenge.

Organisations are increasingly looking to record staff telephone calls, whether in response to specific regulatory requirements, for dispute resolution or quality assurance. The GDPR will apply because recording calls will generally result with ‘personal data’ and, potentially, so-called ‘special categories’ of personal data being obtained. For example, during a recorded telephone call where one party gives their home address, the organisation will inadvertently capture personal data.

Furthermore, data can be ‘personal’ even if the information is not especially private. For example, an organisation that records a call where an employee mentions that they were present at a meeting earlier that day will be recording personal data about that employee (namely, that they were present at that meeting). In addition, data does not need to be accessed or used in any way by a human being before the GDPR can apply. It is enough if an organisation is simply storing the data electronically.

Organisations can record calls that involve personal data to comply with a legal obligation. However, if there is a viable option for ensuring that only business calls are recorded, then an organisation that nevertheless adopts a blanket recording policy for the purposes of recording business calls under which personal calls are also inadvertently recorded may well be contravening the GDPR.

Understanding the implications of GDPR for businesses on call recording is complex. The new eBook, “Call recording under the General Data Protection Regulation (GDPR): A UK legal perspective” explores the implications of GDPR to help inform your call recording strategy.

For more information about call recording, visit:

About Resilient plc
Resilient plc provides trusted communication services for continuity, compliance and fraud. Its smartnumbers service has been adopted by leading organisations across finance, defence, blue light, legal, insurance, health, pharmaceuticals, automotive, utilities and government. Delivered from the cloud, smartnumbers enable organisations to drive benefits of increased resilience, agility, business efficiency and compliance across their fixed-line, mobile and IP networks. The smartnumbers services are available to purchase from BT, Daisy Group and other major telecoms resellers. For more information, visit

Media Contact at Resilient plc:
Grant White, Senior Marketing Manager
Telephone: +44 (0)20 3162 3454

Have any Question or Comment?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

…… ……. … …

……… …. …….

….. …… ………

……. ….. …….

.. ……. …….. 0

buy! buy! CHEAP! Telefonie VoIP CHEAP! buy! buy! CHEAP!

.. ……. …….. .

buy! buy! CHEAP! Telefonie VoIP CHEAP! buy! buy! CHEAP!


……. ….. ……..


For the 2012 MLB period, we found an totals forecast Joao’s Renowned Over/Under João Zorro Gonçalves, Zcode Totals Pro, System of the time with progressions that have been successful over 98 98% ... We eventually perfected our over/under program ( Zcodesystemexclusive ), although it h-AS has brought years of investigation. Five Steps to Making a Winning MLB Method: 1. Execute appropriate cash management tools. 2. MLB rules that are comprehend. 3.Extensive testing back to make sure successful longterm results ...


There is always a challenge when you're dealing with the Foreign Exchange Market. That's just the nature of the beast. The best thing you can do is to learn about how the market operates as a whole so that you will be ready to meet these challenges. iq option penipu Never be misled by any profit gains in binary options. This is the number-one way traders end up losing their money and ultimately failing. Remember that the same things that make you laugh can make you cry in this market, and you can lose that $700.


Learning Polish has never been this fun and easy as with our podcasts Learn Polish with Polishpod101 Start today and become conversational in Polish in no time


The Best Website Agen Poker Resmi Terpercaya come join


Do you need edmonton phone systems service ? Call complete communications today!

……… ……… .


High-tech solutions for easy start-up of your IPTV/OTT-business



If you want to purchase not only one item, you have a chance to enjoy privileges. There is a sale’ tab on the site which offers a fantastic range of reduced counterfeit watches and accessories, such as sunglasses, cufflinks, watch straps and pens. Luxury Jewelry Replica At MCA.MN On Sale You get a 5% discount if you buy two pieces, this discount increases to 10% if you buy 4 pieces or more. There is free international shipping on all orders on this site. We also offer customers a free return anytime with a 100% money back guarantee.