New hosted product provides market leading contact centre PCI DSS compliance solution
Steve Best, BT’s Managing Director – Products and Commercial Management, said: “With the growing industrialisation of cyber-crime posing an unprecedented threat to businesses and consumers, security is at the heart of everything we do. We continue to innovate together with partners such as Semafone to bring new solutions to the market that allow resellers to better protect their contact centre customers. By effectively masking customers’ payment card details and preventing personal data from entering the contact centre’s IT network, we can help resellers protect their customers from the reputational and financial damage arising from security breaches and non-compliance with industry and EU regulations.”
Semafone CEO Tim Critchley said: “Delivering our market-leading solution as part of BT’s hosted communications portfolio gives us a huge opportunity to reach a much wider customer-base. By integrating with the SIPT offering, BT Wholesale’s extensive network of resellers can now give their customers the confidence that contact centre telephone payments are safe, secure and PCI DSS compliant.”
Semafone’s patented payment method uses dual tone multi-frequency (DTMF) masking, which lets callers type their payment card numbers directly into the telephone keypad. This technology blocks out the card details as they’re entered, meaning that contact centre agents cannot see or hear the numbers while transactions are being conducted. This allows agents to remain in full voice communication with the customer throughout the call duration, providing a better customer experience.
Business telecommunications services provider Immervox will be one of the first resellers to deliver Secure Payments through BT Wholesale’s Hosted Communications offering. Kevin Leonce, Immervox Marketing Manager, said: “Adding BT Wholesale including Semafone’s Secure Payments product to the portfolio of hosted solutions has broadened our offering and opened up a new revenue stream for the business. Most importantly, we can now provide both our existing and future customers with easy, efficient access to the market-leading solution for PCI DSS compliance. In fact, we have already had our first new customer win, signing a deal with one of Britain’s most well-known bath and beauty brands.”
Semafone provides software to contact centres so they can take personal data securely over the telephone. Semafone’s data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact centre, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.
The company was founded in 2009 and now supports customers in 22 countries on five continents. Semafone is vertical agnostic and its extensive customer base includes companies such as AO, AXA, The British Heart Foundation, Rogers Communications, Santander, Sky, TalkTalk and parts of the Virgin Group.
BT Wholesale offers a hosted version of Semafone’s technology – named Secure Payments. Major investors of Semafone include Octopus Investments and BGF (Business Growth Fund).
Semafone has achieved the four-leading security and payment accreditations: ISO 27001:2013, PA-DSS certification for Cardprotect its payment solution, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent.
BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services. BT consists of six customer-facing lines of business: Consumer, EE, Business and Public Sector, Global Services, Wholesale and Ventures, and Openreach.
For the year ended 31 March 2017, BT Group’s reported revenue was £24,062m with reported profit before taxation of £2,354m.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.
For more information, visit www.btplc.com
Immervox is an independent telecoms provider, that provides unbiased advice and solutions for telephony, data, mobile and internet services. Through its extensive channel partners Immervox supports businesses nationwide providing service and support 24/7/365. Working with Semafone and BT Wholesale, Immervox offers its customers to securely take personal data over the telephone using Semafone’s secure pay solution via BT’s Wholesale hosted communications suite.
For all media enquiries please contact:
Fourth Day Public Relations
Tel: 020 7403 4411