UK Top 40 law firm completes pilot and full implementation in record time
Bond Dickinson decided to underpin its business development initiatives and firm-wide growth plans with a solution that would streamline marketing and BD processes and combine several client data repositories in one central location. A key objective was to increase the visibility of client engagements, including the proposal process, across the whole organisation as well as to deliver ever increasing levels of service to manage the firm’s top clients.
“We decided to work with OnePlace because, out of all options, their team presented the most cohesive solution for everything we wanted to accomplish,” said David Craigen, Business Development Director, Bond Dickinson. “Since go live, I’ve had incredibly positive feedback not only about its capabilities but also about how smoothly the roll out went. OnePlace’s recommendations for the accompanying internal training program definitely contributed to the fantastic adoption across the firm and impressive engagement statistics of 90%.”
“I’m very proud of what our implementation team has achieved in partnership with Bond Dickinson,” added Tim Smith, CEO of OnePlace. “Getting the software right is of course a given, but creating such a stellar level of user engagement builds the foundation for real long-term success stories.”
About Bond Dickinson LLP
Bond Dickinson is a leading UK law firm providing a comprehensive legal service to clients across a wide range of sectors, from eight cities across the UK including London. Its clients range from FTSE 100 businesses to governmental organisations, privately managed businesses and wealthy individuals. Later this year the firm will become Womble Bond Dickinson when it combines with US firm, Womble Carlyle. For more information visit www.bonddickinson.com.
OnePlace is a Client Lifecycle Management (CLM) solution that helps professional services firms identify and nurture new engagements, build strong pathways into existing clients and monitor and manage revenue risk. Developed natively on the Salesforce Platform, OnePlace delivers capabilities beyond legacy CRM systems to support the complete client lifecycle: from initial contact to cultivating profitable, long-lasting relationships. With offices in Australia, the U.S. and the UK, the OnePlace team has built a strong track record of planning, implementing and supporting successful CLM projects worldwide with expertise and passion. For more information visit www.oneplace.global.
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