– Avaya’s 2017 Contact Centre Partner of the Year explains migration and upgrade options for Avaya Aura R6 and Call Centre Elite R6 customers

– Stand 2474, ExCel London, 21st & 22nd March 2018

LONDON – 20th March 2018 – Customer experience solutions specialist Sabio has announced that it will be demonstrating upgrade options for users of Avaya’s Aura R6 and Call Centre Elite R6 customer contact platforms at Call & Contact Centre Expo 2018, Stand 2474.

Visitors will be able to view Sabio’s portfolio of hosted, hybrid and upgrade options for existing R6 Avaya customers on the stand, and learn how transitioning to a next generation platform can help to deliver on their omnichannel goals, drive improvements in the customer experience offered, help meet the latest compliance obligations, and reduce overall cost to serve.

“With the deadline for manufacturer support for Avaya Aura R6 and Call Centre Elite R6 systems set at July 9th 2018, users of these communications platforms now only have just over three months to make the right support, security and compliance provisions for their critical internal business communications and customer engagement solutions,” commented Paul Brassington, Sabio’s Principal Solutions Manager. “As Avaya’s 2017 Contact Centre Partner of the Year, Sabio is ideally placed to help Avaya R6 customers to make the right choice – whether they’re looking to deploy a platform to support end-to-end customer journeys, or simply looking to protect their existing Avaya investment.”

Avaya customers looking for further insight into how to build on their existing investment in Avaya Aura R6 and Avaya Call Centre Elite platforms, can also attend Sabio’s upcoming 28th March 2018 and 11th April 2018 ‘Take it to the Next Level’ webinars. During these sessions Sabio will detail options for Avaya customers looking to migrate to the cloud, ensure best practice in contact centre systems management, and establish a baseline for the development of their omnichannel customer experience.

Sabio has held the highest-level Avaya partner accreditation for almost 15 years and is recognised for its ability to deliver and manage end-to-end contact centre and digital transformation solutions, including those based on the latest Avaya Breeze and Oceana technologies. In addition to winning Avaya’s Contact Centre Partner of the Year award, Sabio was also recently awarded Avaya’s Project of the Year for its successful deployment of a major Avaya Oceana project for one of Europe’s largest retailers.


About Sabio Group:
Sabio and DatapointEurope deliver solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Nuance and Verint, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. The group works with major brands worldwide, including the AA, BGL, DHL, HomeServe, Leeds City Council, Liverpool Victoria Office Depot, Saga, Sainsbury’s Argos, SSE, Think Money, Unibet, Yorkshire Building Society, AXA Assistance, Bankia, BNP Paribas, Caixabank, Essent, Euskaltel, Telefónica and Transcom Worldwide.

For more information, visit www.sabio.co.uk, follow us on Twitter at http://twitter.com/sabiosense, or contact:

Craig Pumfrey

Sabio Marketing

Tel: +44 (0)344 412 3000

cpumfrey@sabio.co.uk

 Cheryl Billson

Sabio PR

Tel: +44 (0)7791 720460

cheryl.billson@commacomms.com

Source: Sabio Group