“We have had a phenomenal year thus far and we are very conscious of not stretching ourselves in a way that compromises the quality of the service we deliver,” Roy Russell, CEO of Ascertus Limited, said. “Good service delivery and customer satisfaction requires all the components – project management, technical support and account management – to work in unison as a team. These new appointments are key for us – Alison, George, Baljinder and Cesar all have the right skills and knowledge for our business and the sectors we operate in. All of them have hit the ground running.”
As Project Manager, Alison Rix is the key point of contact between the customers and Ascertus across the lifecycle of the projects including everything from budgeting and scheduling through to risk management. She brings with her over 20 years’ experience in the document management space, having worked in both private and public sector organisations including Pinnacle, Athenian IT Developments Limited and IDOX, to name a few.
Baljinder Hayre, has joined as Technical Support, from Bates Wells Braithwaite (BWB), where he was IT Help Desk Manager for the last four and a half years. He is working closely with clients and the Ascertus team to ensure continued customer support of the highest quality. Prior to BWB, he was Service Desk Manager at Barclays PLC. Baljinder succeeds Chris Thomas, who is now a full-time project manager within the company.
With a focus on account management and new business, as Account Manager, George Bertolis is closely working with clients to ensure that customers’ expectations are being met holistically. He brings with him both depth and breadth of legal industry experience, having worked at Nikec Solutions and a document management systems reseller.
Cesar Illana, as Pre-sales Consultant, is focussing on solution design for new customers. He brings with him extensive EMEA experience in both software and hardware across a number of industry verticals, which customers in the legal sector will find valuable. Prior to this, he was Technical Consultant at Brother UK. He has held positions at Tquila, Zebra Technologies and GroupM, to name a few.
About Ascertus Limited
Ascertus provides information and document lifecycle management consultancy, software solutions and IT support services to law firms, corporate legal departments and other professional services organisations. Based in Central London, the company offers a full range of professional services – from consultancy, business analysis and project management; to software implementation, training, documentation and technical support – delivering bespoke email, contract and document management solutions in on-premises and privately hosted environments. The company has successfully delivered and managed some of the largest iManage Work installations at customer sites in the UK. For more information, visit: www.ascertus.com. Follow Ascertus on Twitter and LinkedIn.